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Does good UX mean awesome Customer experience too?

Published on 29 December 15
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Explaining the difference between UX and CX has been an equivocal subject. So many challenges and questions are involved with the answer. If you ask someone if they can define the exact difference between user and customer experience, you will often find them scratching their head. Usually it can be said that one’s experience with a product can be amusing or painful depending upon how closely UX and CX match for them.
Does good UX mean awesome Customer experience too? - Image 1

So though they both look same when hearing, they both have different approach in its objective, audiences and purposes. To achieve the optimal business potential, both UX and CX need to work hand in hand.

User experience must be supported with rich customer experience to expect customers to give you the best of review. However, there could be a reverse scenario as well. Customers won’t appreciate your customer service if what they explored on your website was nothing less than a nightmare.

As an ecommerce business owner, you need to be ready both ways: UX and CX as customers are going to judge you and form their opinions about your ecommerce store based on overall experience.

To include both UX in CX in an existing ecommerce strategy might be a little agonizing for you. But once you understand its benefits and realize its strength, you would be able to gain advantage over the current market competition.

There is a best chance that users will feel great having the best UX you provide through websites, apps and other physical marketing media. Users want to make it easy to use the product and achieve a desired goal.

Customer experience is when customers are able to utilize every touchpoints to use your brand. So even after using the product or during the process, customers can feel the power of your brand by having interactions via multiple points of contact.

This includes interactions via phone, in person, and anything digital as well. The customer experience includes UX. These professionals are focused on making sure the entire experience is positive and enjoyable. They ensure the needs and goals of the business are aligned with what real customers want and need.

It could be deduced that UX is more about enhancing the technical aspect of business’s online appearance and CX is more about marketing efforts.

Because of the opening doors of omnichannel retailing possibilities, businesses need to push a little extra to consolidate their service industrial sector as well. Call centers, online support and brick and mortar stores are some of the great examples of how you can give best customer experience by delivering impressive service performance.

This discussion clears that neglecting UX can turn out to be your major mistake because you may lose most of your prospect customers. You can ensure your website offers most optimal UX by having it built by our web development specialists. We have a skilled staff that offers unique solutions to your business needs online.



Explaining the difference between UX and CX has been an equivocal subject. So many challenges and questions are involved with the answer. If you ask someone if they can define the exact difference between user and customer experience, you will often find them scratching their head. Usually it can be said that one’s experience with a product can be amusing or painful depending upon how closely UX and CX match for them.

Does good UX mean awesome Customer experience too? - Image 1

So though they both look same when hearing, they both have different approach in its objective, audiences and purposes. To achieve the optimal business potential, both UX and CX need to work hand in hand.

User experience must be supported with rich customer experience to expect customers to give you the best of review. However, there could be a reverse scenario as well. Customers won’t appreciate your customer service if what they explored on your website was nothing less than a nightmare.

As an ecommerce business owner, you need to be ready both ways: UX and CX as customers are going to judge you and form their opinions about your ecommerce store based on overall experience.

To include both UX in CX in an existing ecommerce strategy might be a little agonizing for you. But once you understand its benefits and realize its strength, you would be able to gain advantage over the current market competition.

There is a best chance that users will feel great having the best UX you provide through websites, apps and other physical marketing media. Users want to make it easy to use the product and achieve a desired goal.

Customer experience is when customers are able to utilize every touchpoints to use your brand. So even after using the product or during the process, customers can feel the power of your brand by having interactions via multiple points of contact.

This includes interactions via phone, in person, and anything digital as well. The customer experience includes UX. These professionals are focused on making sure the entire experience is positive and enjoyable. They ensure the needs and goals of the business are aligned with what real customers want and need.

It could be deduced that UX is more about enhancing the technical aspect of business’s online appearance and CX is more about marketing efforts.

Because of the opening doors of omnichannel retailing possibilities, businesses need to push a little extra to consolidate their service industrial sector as well. Call centers, online support and brick and mortar stores are some of the great examples of how you can give best customer experience by delivering impressive service performance.

This discussion clears that neglecting UX can turn out to be your major mistake because you may lose most of your prospect customers. You can ensure your website offers most optimal UX by having it built by our web development specialists. We have a skilled staff that offers unique solutions to your business needs online.

This blog is listed under Development & Implementations Community

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