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How Virtual Offices Enable the Delivery of Excellent Customer Service

Published on 26 August 13
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Of all of the great business qualities that your company can have, one of the most important and most valuable has got to be great customer service.

Of all of the great business qualities that your company can have, one of the most important and most valuable has got to be great customer service.


Good customer service not only helps to ensure that your customers feel cared for and that they have a good experience with your company, but also that, if anything does go wrong, itââ¬â¢s sorted out quickly and efficiently.


This will help to give your company a great professional image and help to ensure that customers return to you time after time.


So can a virtual office help your company to improve its customer service and enable you to deliver a great experience every time?


Virtual offices

If you still havenââ¬â¢t got your head around the phenomena that is the virtual office, we should probably start with a quick run down of what the virtual office means to keep everyone in the loop.


Virtual offices services are generally offered by specialist providers (like http://www.touchdownanswers.co.uk/ ) and can be used individually or combined in order to suit the needs of your business.

How Virtual Offices Enable the Delivery of Excellent Customer Service - Image 1

Basic services include mail forwarding, call forwarding, virtual receptionists and telecoms systems. By using one or all of these services companies can rid themselves of much of the expense, hassle and admin involved in running a traditional office, freeing up time and resources for other areas of their business.


Focusing your energy

Apart from saving you a significant amount of money, virtual offices can also save you a huge amount of energy, as many of the daily demands that would be involved in running a physical office are removed.


This means that you can focus all of your attention on delivering a great service to your customers, making them feel that they are the most important aspect of your business.


Youââ¬â¢ll have more time to chat to them, find out exactly what they are looking for and build up a strong business relationship, something that can only help your business to thrive as it grows and develops.


Having professional staff and systems

Finding good staff isnââ¬â¢t always easy, but with a virtual office you can bypass the entire interview and application process by hiring a professional service to supply virtual staff for you.


This will ensure that every time a customer calls your company they are met with a polite and professional receptionist, who can then pass their call on to the relevant person, or take a message if this isnââ¬â¢t possible.


Alternatively, you can have an IVR phone system installed, so that when customers call your company they are greeted with a company message and then can select an option from a menu depending on the reason for their call.

How Virtual Offices Enable the Delivery of Excellent Customer Service - Image 2

Services that are tailored to your company

As virtual office solutions are so flexible, you can choose the exact services that your company requires in order to provide the best customer service that you can.So if you have a lot of incoming calls, you can hire a virtual receptionist, if youââ¬â¢ve got people working remotely or on site you can set up a call forwarding system or if customers need to contact you by post, you can set up a mail forwarding system and virtual business address.


This means that whichever area your company is currently struggling to fill demand in can be covered easily and effectively.


Virtual office solutions give your company the freedom to pick and choose the services that suit it best, giving you great all-round business coverage and freeing up your resources all at a fraction of the price it would have cost otherwise.


So if you want to guarantee your customers a great service and save time and money, find out what a virtual office could offer to your business today.















Of all of the great business qualities that your company can have, one of the most important and most valuable has got to be great customer service.

Of all of the great business qualities that your company can have, one of the most important and most valuable has got to be great customer service.

Good customer service not only helps to ensure that your customers feel cared for and that they have a good experience with your company, but also that, if anything does go wrong, itââ¬â¢s sorted out quickly and efficiently.

This will help to give your company a great professional image and help to ensure that customers return to you time after time.

So can a virtual office help your company to improve its customer service and enable you to deliver a great experience every time?



Virtual offices

If you still havenââ¬â¢t got your head around the phenomena that is the virtual office, we should probably start with a quick run down of what the virtual office means to keep everyone in the loop.

Virtual offices services are generally offered by specialist providers (like http://www.touchdownanswers.co.uk/ ) and can be used individually or combined in order to suit the needs of your business.

How Virtual Offices Enable the Delivery of Excellent Customer Service - Image 1

Basic services include mail forwarding, call forwarding, virtual receptionists and telecoms systems. By using one or all of these services companies can rid themselves of much of the expense, hassle and admin involved in running a traditional office, freeing up time and resources for other areas of their business.



Focusing your energy

Apart from saving you a significant amount of money, virtual offices can also save you a huge amount of energy, as many of the daily demands that would be involved in running a physical office are removed.

This means that you can focus all of your attention on delivering a great service to your customers, making them feel that they are the most important aspect of your business.

Youââ¬â¢ll have more time to chat to them, find out exactly what they are looking for and build up a strong business relationship, something that can only help your business to thrive as it grows and develops.



Having professional staff and systems

Finding good staff isnââ¬â¢t always easy, but with a virtual office you can bypass the entire interview and application process by hiring a professional service to supply virtual staff for you.

This will ensure that every time a customer calls your company they are met with a polite and professional receptionist, who can then pass their call on to the relevant person, or take a message if this isnââ¬â¢t possible.

Alternatively, you can have an IVR phone system installed, so that when customers call your company they are greeted with a company message and then can select an option from a menu depending on the reason for their call.

How Virtual Offices Enable the Delivery of Excellent Customer Service - Image 2

Services that are tailored to your company

As virtual office solutions are so flexible, you can choose the exact services that your company requires in order to provide the best customer service that you can.So if you have a lot of incoming calls, you can hire a virtual receptionist, if youââ¬â¢ve got people working remotely or on site you can set up a call forwarding system or if customers need to contact you by post, you can set up a mail forwarding system and virtual business address.

This means that whichever area your company is currently struggling to fill demand in can be covered easily and effectively.



Virtual office solutions give your company the freedom to pick and choose the services that suit it best, giving you great all-round business coverage and freeing up your resources all at a fraction of the price it would have cost otherwise.

So if you want to guarantee your customers a great service and save time and money, find out what a virtual office could offer to your business today.

This blog is listed under Development & Implementations and Enterprise Applications Community

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