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Checklist Before Calling IT Support

Published on 13 February 14
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Checklist Before Calling IT Support - Image 1

It is never a nice feeling to go out to a job and have to bill somebody for a call-out fee when the problem was minor. That is why we are here to help you. This simple checklist will help you decide if you really need to call IT support, and it will also rule out a lot of possible problems for us if you do have to make that call. A lot of the time, the problem is a simple fix and can be solved over the phone or with a quick call out.

Power Up

More often than not, the problem can sometimes be as easy as checking to make sure the machine is plugged in and switched on. Many people would be surprised by how common a complaint this is. The photocopier is generally the main culprit, as most photocopiers are left on for long periods of time and employees often assume that they are never turned off. Another basic one is this: Have you tried turning the machine on or off, or have you tried restarting your device? This is a simple method but generally works if you have a bit of luck on your side.

Antivirus Software

When was the last time you updated your antivirus software? If it was over a year ago, you could be in trouble. Antivirus software prevents viruses from shutting down your device, and some antivirus software can even help to clean disk space and provide an online backup of all your files. If your device has shut itself down and wonât turn back on, you could be in trouble.

Your Hard Drive

Is there available space on your hard drive? When your hard drive is full, your computer may begin to slow down gradually over the span of a few months, eventually almost coming to a halt. You will sometimes hear the fan working extremely hard while trying to cool down the drive. If this is the case, try exporting some material to an external hard drive, USB, or cloud storage service.

A New Wave of Technology Is Coming

A recent announcement of £50 million pounds being allocated to Oxford and the surrounding area for school systems to be updated should see a large rise in the demand for IT services. This is great news for the IT industry, as the notice informs us that they want to see a provider handle multiple tasks such as the schools' finances, HR, and payroll for the council. As a result, IT support in Oxford will be needed even more than ever. The official statement has not been released yet; however, a preliminary notice has been issued, allowing companies to make proposals so that the council knows what is available to them. This will also give them the opportunity to make clear plans as to what they want to achieve when they do release the official statement.

Like any good IT strategy, the Oxford Council seems to have a good checklist and is asking the right questions before putting anything in place. They can clearly see how valuable and rewarding a strong IT strategy can be, and they certainly understand that if it is implemented correctly, it can save hundreds of thousands, if not millions, in the long run.


Checklist Before Calling IT Support - Image 1

It is never a nice feeling to go out to a job and have to bill somebody for a call-out fee when the problem was minor. That is why we are here to help you. This simple checklist will help you decide if you really need to call IT support, and it will also rule out a lot of possible problems for us if you do have to make that call. A lot of the time, the problem is a simple fix and can be solved over the phone or with a quick call out.



Power Up

More often than not, the problem can sometimes be as easy as checking to make sure the machine is plugged in and switched on. Many people would be surprised by how common a complaint this is. The photocopier is generally the main culprit, as most photocopiers are left on for long periods of time and employees often assume that they are never turned off. Another basic one is this: Have you tried turning the machine on or off, or have you tried restarting your device? This is a simple method but generally works if you have a bit of luck on your side.

Antivirus Software

When was the last time you updated your antivirus software? If it was over a year ago, you could be in trouble. Antivirus software prevents viruses from shutting down your device, and some antivirus software can even help to clean disk space and provide an online backup of all your files. If your device has shut itself down and wonât turn back on, you could be in trouble.

Your Hard Drive

Is there available space on your hard drive? When your hard drive is full, your computer may begin to slow down gradually over the span of a few months, eventually almost coming to a halt. You will sometimes hear the fan working extremely hard while trying to cool down the drive. If this is the case, try exporting some material to an external hard drive, USB, or cloud storage service.



A New Wave of Technology Is Coming

A recent announcement of £50 million pounds being allocated to Oxford and the surrounding area for school systems to be updated should see a large rise in the demand for IT services. This is great news for the IT industry, as the notice informs us that they want to see a provider handle multiple tasks such as the schools' finances, HR, and payroll for the council. As a result, IT support in Oxford will be needed even more than ever. The official statement has not been released yet; however, a preliminary notice has been issued, allowing companies to make proposals so that the council knows what is available to them. This will also give them the opportunity to make clear plans as to what they want to achieve when they do release the official statement.

Like any good IT strategy, the Oxford Council seems to have a good checklist and is asking the right questions before putting anything in place. They can clearly see how valuable and rewarding a strong IT strategy can be, and they certainly understand that if it is implemented correctly, it can save hundreds of thousands, if not millions, in the long run.

This blog is listed under Development & Implementations Community

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