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TPS fails to stop nuisance calls

Published on 21 March 14
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The Telephone Preference service is a free service that enables citizens to block cold calls. By registering for free via their website or by calling 0845 070 0707, people are able to opt out of any unsolicited sales or marketing calls. It is illegal for organisations, charities included, to contact people registered with the TPS. Many people were led to believe that this action would end nuisance call to their home or mobile phones. Or so they had hoped. A recent article published on the BBCâs Business News site revealed that many registered with the TPS are still subject to marketing harassment.
Where did it go wrong?
TPS fails to stop nuisance calls - Image 1
The TPS is supposed to block cold call to anyone on their register. However, some people are still receiving a staggering 10 unsolicited calls a month. Paul King, son of Sheila King, an 84-year-old Alzheimer's sufferer revealed that his mother was receiving daily nuisance calls although she was registered with the TPS for almost two years.
He was alerted to his harassment when he noticed nearly £100 debited from her account. As her power of attorney for her financial affairs, he investigated this action. Ironically £92.35 was debited from Mrs Kingâs account by a company called telecombill.co.uk that offers a device designed to stop cold calls.
Although the payment was debuted the device never arrived. A representative from Telecombill explained that this debit was a security deposit for the device. He also explained that Mrs King was called by mistake owning to a computer error. Mrs King has now been refunded.
Despite this hiccup, Mrs King merely represents one of many UK citizens subject to marketing harassment. Alex Neill, from consumersâ association Which?, explains that they have received numerous complaints from people being targeted by marketing calls despite their registrations with the TPS. After investigating these complaints, Which? discovered that after registering with the TPS UK citizens were still receiving 10 nuisance calls monthly. Neill asserts that this is unacceptable.
What can you do?
In the face of the TPSâs failure it is up to UK citizens to take back the control of their personal details. People are urged to be vigilant when handing out their personal contact details such as address and telephone numbers. Always make sure you have checked the 'opt out' or 'no contact' box when buying products online or over the phone. This will ensure that you do not receive marketing calls from that company and your details are not passed on to third party organizations.
You can also screen the calls you accept via an answering machine or call blocking device. Only answer calls from numbers you recognize if your phone is equipped with number identification. Legitimate businesses will leave voice mails whereas unsolicited marketing calls tend not to. A call blocking device will screen your calls on your behalf, so that you will only receive legitimate calls. You can buy call blocking devices online here http://www.callblocker.co.uk/
What next?
The TSP claims 19 million people have registered with its service. The communications regulator, Ofcom, is investigating the TSPâs effectiveness and is actively attacking the issue of marketing harassment and nuisance calls.
The Telephone Preference service is a free service that enables citizens to block cold calls. By registering for free via their website or by calling 0845 070 0707, people are able to opt out of any unsolicited sales or marketing calls. It is illegal for organisations, charities included, to contact people registered with the TPS. Many people were led to believe that this action would end nuisance call to their home or mobile phones. Or so they had hoped. A recent article published on the BBCâs Business News site revealed that many registered with the TPS are still subject to marketing harassment.

Where did it go wrong?

TPS fails to stop nuisance calls - Image 1

The TPS is supposed to block cold call to anyone on their register. However, some people are still receiving a staggering 10 unsolicited calls a month. Paul King, son of Sheila King, an 84-year-old Alzheimer's sufferer revealed that his mother was receiving daily nuisance calls although she was registered with the TPS for almost two years.

He was alerted to his harassment when he noticed nearly £100 debited from her account. As her power of attorney for her financial affairs, he investigated this action. Ironically £92.35 was debited from Mrs Kingâs account by a company called telecombill.co.uk that offers a device designed to stop cold calls.

Although the payment was debuted the device never arrived. A representative from Telecombill explained that this debit was a security deposit for the device. He also explained that Mrs King was called by mistake owning to a computer error. Mrs King has now been refunded.

Despite this hiccup, Mrs King merely represents one of many UK citizens subject to marketing harassment. Alex Neill, from consumersâ association Which?, explains that they have received numerous complaints from people being targeted by marketing calls despite their registrations with the TPS. After investigating these complaints, Which? discovered that after registering with the TPS UK citizens were still receiving 10 nuisance calls monthly. Neill asserts that this is unacceptable.

What can you do?

In the face of the TPSâs failure it is up to UK citizens to take back the control of their personal details. People are urged to be vigilant when handing out their personal contact details such as address and telephone numbers. Always make sure you have checked the 'opt out' or 'no contact' box when buying products online or over the phone. This will ensure that you do not receive marketing calls from that company and your details are not passed on to third party organizations.

You can also screen the calls you accept via an answering machine or call blocking device. Only answer calls from numbers you recognize if your phone is equipped with number identification. Legitimate businesses will leave voice mails whereas unsolicited marketing calls tend not to. A call blocking device will screen your calls on your behalf, so that you will only receive legitimate calls. You can buy call blocking devices online here http://www.callblocker.co.uk/

What next?

The TSP claims 19 million people have registered with its service. The communications regulator, Ofcom, is investigating the TSPâs effectiveness and is actively attacking the issue of marketing harassment and nuisance calls.

This blog is listed under Telecommunications and E-Commerce Community

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