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Why Small Businesses Should Use VoIP Phones

Published on 23 February 15
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Why Small Businesses Should Use VoIP Phones - Image 1
The beauty of having a VoIP phone does not just refer typically to big companies doing Business Process Outsourcing. Although this technology has become a need for rather larger companies it would not hurt if small businesses started using it, too. In fact, it can help a start-up in so many ways.

What is VoIP?
First letâs start by defining what a VoIP phone is. According to Wikipedia a VoIP phone is a technology for placing and transmitting telephone calls over an Internet Protocol network instead of the traditional public switched telephone network or PSTN. Now, since the norm is that big companies use this type of technology then you would probably think that the cost would be too much for your small business to accommodate, that is not entirely true. There are plenty of service providers out there that offer cheap hosted business VoIP phone system that will help launch your start-up connectivity with your target market and improve existing client relationship.

The Benefits to Your Business
VoIP or Voice over Internet Protocol holds a lot of benefits for small, medium, and large businesses since it has the potential to decrease telephony cost. Small businesses, in particular, which opt to use this technology, can make their phone services cheaper and more efficient once deployed to functional areas of the business where customers are served, sales are made, and issues are resolved as it can route calls inexpensively to appropriate agents that are trained to handle certain situation and other employees within the central facility. One other benefit that small businesses can acquire from Voice over Internet Protocol phone systems is its ability to record calls for the company to keep track of quality customer service and ensure customer satisfaction. In terms of sales, on the other hand, it will be easier to monitor relevant aspects of the sales flow in order to identify and devise strategies to further increase the companyâs profit. It can also give the small business the appearance of a large entity since the phone system can provide a wide distribution of staff across a certain location or even to employees working at home.

VoIP VS Traditional Land-line Phone
Unlike the traditional phone service, Voice over Internet protocol phone systems can place and receive calls without minute by minute charge which usually takes a large toll in company expenses. Voice over Internet Protocol providers offers a variety of monthly packages so no matter how much you use your telephone, no matter how many times you call, and no matter what type of call it is be it long distance, the only amount that needs to be paid is the service plan that you registered for. It is quite becoming the trend in enterprises due to its feasibility and unlimited telephoning applications which basically cuts cost and provides a wide range of service that is managed by software running in the desktop or a personal computer. It is amazing to think that these benefits are only minimal compared to what it can evolve to in the next ten to 15 years.












Why Small Businesses Should Use VoIP Phones - Image 1

The beauty of having a VoIP phone does not just refer typically to big companies doing Business Process Outsourcing. Although this technology has become a need for rather larger companies it would not hurt if small businesses started using it, too. In fact, it can help a start-up in so many ways.

What is VoIP?

First letâs start by defining what a VoIP phone is. According to Wikipedia a VoIP phone is a technology for placing and transmitting telephone calls over an Internet Protocol network instead of the traditional public switched telephone network or PSTN. Now, since the norm is that big companies use this type of technology then you would probably think that the cost would be too much for your small business to accommodate, that is not entirely true. There are plenty of service providers out there that offer cheap hosted business VoIP phone system that will help launch your start-up connectivity with your target market and improve existing client relationship.

The Benefits to Your Business

VoIP or Voice over Internet Protocol holds a lot of benefits for small, medium, and large businesses since it has the potential to decrease telephony cost. Small businesses, in particular, which opt to use this technology, can make their phone services cheaper and more efficient once deployed to functional areas of the business where customers are served, sales are made, and issues are resolved as it can route calls inexpensively to appropriate agents that are trained to handle certain situation and other employees within the central facility. One other benefit that small businesses can acquire from Voice over Internet Protocol phone systems is its ability to record calls for the company to keep track of quality customer service and ensure customer satisfaction. In terms of sales, on the other hand, it will be easier to monitor relevant aspects of the sales flow in order to identify and devise strategies to further increase the companyâs profit. It can also give the small business the appearance of a large entity since the phone system can provide a wide distribution of staff across a certain location or even to employees working at home.




VoIP VS Traditional Land-line Phone

Unlike the traditional phone service, Voice over Internet protocol phone systems can place and receive calls without minute by minute charge which usually takes a large toll in company expenses. Voice over Internet Protocol providers offers a variety of monthly packages so no matter how much you use your telephone, no matter how many times you call, and no matter what type of call it is be it long distance, the only amount that needs to be paid is the service plan that you registered for. It is quite becoming the trend in enterprises due to its feasibility and unlimited telephoning applications which basically cuts cost and provides a wide range of service that is managed by software running in the desktop or a personal computer. It is amazing to think that these benefits are only minimal compared to what it can evolve to in the next ten to 15 years.

This blog is listed under Telecommunications Community

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