Better IT Support Makes Users More Ignorant

Theorists and researchers debate about the value of Technology departments for large organizations. Some of them claim that tech prevents the social change instead of encouraging it.

In any case, a few questions value IT support to the users who are frequently presumed to be more tech clever than their forerunners, but who might also demand the techs they have to understand has more to do getting media or cloud app on their iPhones, not essential things like how to get back online.

Availability of support may enhance efficiency, yet it could likewise create a dependency that causes users being more ignorant and less skilled on tech issues in the long run.

According to the researchers from Information Sciences and Technology at Pennsylvania State University, in family groups having a member who is technically skilled does not encourage the others to learn about the tech utilization.

Experts from Pennsylvania University studied the tech-related behavior of 15 families and asked to keep a log of each tech-related dialogue or interaction for a few weeks. In each dialogue they would present another technical test, for example, requesting the family set up and utilize an iPod.

Generally that task tumbled to the more tech-savvy of the grown-ups in the family, instead of post-Millenial kids, for instance.

My collegues from researchpaperkingdom.com at the point when the task tumbled to the non-specialized partner, an issue was distinguished. Non-specialized individuals frequently had a really big trouble with even basic technical tasks, and reported disregarding and avoiding them because of a paranoid fear of getting stuck and feeling like a burden when they needed to ask for help.

It was just when the tech-supporting partner was missing that the non-technically proficient ones were pushed to learn anything.

Considering a global IT support sphere, tech is becoming more important at every office, and workplace, but not every person needs to have the skills of a system administrator. It may be suggested that there is a list of certain basic things that everyone should know, but in fact it is a very individual thing. It is about knowing what you need to navigate the technologies that are important for you and your work.

And the question that should be answered is not on teaching the users to do everything themselves.

Partly, it is self-defensive. You may feed someone for a day if you give him a fish rather to teach him to fish. However, at least you won’t hear all the complaints about tangled lines and hooked fingers despite the user is doing exactly what you told him to.

In most cases, it is easier to fix it for someone than to teach them to do it, especially if they do not want to learn.

Unfortunately, the combination of co-dependence and ignorance is going to grow into something helpless, ugly and broken for users, who may not even know enough about it to know who they should contact to ask for help.