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  • Quality Assurance Analyst

    Ben Edictio Search - monster-ph

    Evaluate the assigned teams QA and NPS performance.Provide summarized and detailed feedback to the respective team lead on agent performance.Promote and advocate quality achievement and performance improvement across the department.Specializations are opportunities for extra development and respons...


    Hinduja Global Solutions Ltd - monster-ph

    Responsibilities:Responsible for objectively monitoring all customer contact points. (Web, voice, e-mail, white mail) Responsible for reporting all behavior that does not conform to the quality standards set by the company and the account management. Designs and implements reports to establish patt...

  • Service Delivery Specialist | Telco Provisioner

    Ben Edictio Search - monster-ph

    JOB TITLE: Service Delivery SpecialistProject/Order ManagementProvisioning POTS and all types of circuitsMAIN DUTIES AND RESPONSIBILITIES:Directly responsible for all order entry and order accuracy.Track order from receipt through handoff to next function group.Works directly with Customers and oth...

  • Japanese Language Specialist

    Goldz Manpower And Management Services Inc - monster-ph

    Translation tasks (e.g. e-mails, tickets, error information) from English to Japanese and vice versa.May require interpretation service during conferences or meetings with counterparts, clients, and vendors.Initiate and implement Quality Assurance and process improvement activities.Assist in the de...

  • Operational Support Specialist Job Opportunity

    Nityo Infotech Services Pte. L - monster-ph

    Hi, Good Day!Nityo is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo has operations in 11 countries across the Globe (North America, Canada, United Kingdom, South Africa, Australia, Japan, Singapore, India, Mala...

  • Reports Specialist (Team Lead-Associate Manager)

    Goldz Manpower And Management Services Inc - monster-ph

    Responsibilities:Deliver timely ad hoc and standard operational reports Gather and document reporting requirements Maintain reports inventory Manage reporting change requests Work with process subject matter experts from each functional team Assist in designing insightful report views (excel-based ...

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