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  • SENIOR ANALYST

    HCL Technologies Limited - monster-india

    To provide first level support to customers over telephone, email, chat etc and resolution of escalated tickets as per agreed quality standards within defined SLAs. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for first call resolution wh...

  • SENIOR ANALYST

    HCL Technologies Limited - monster-india

    To provide first level support to customers over telephone, email, chat etc and resolution of escalated tickets as per agreed quality standards within defined SLAs. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for first call resolution wh...

  • Senior Analyst

    Leading Client of Paramount Consulting - naukri

    Job overview The IT INDUSTRY team delivers in-depth research and insights on key trends in the IT servicesmarkets. This is an exciting industry segment and the Senior Analyst will be expected to analyse cutting edge developments in Big Data, Fintech, Internet of Things, etc., as well as provide co...

  • SENIOR ANALYST

    HCL Technologies Limited - monster-india

    To provide first level support to customers over telephone, email, chat etc and resolution of escalated tickets as per agreed quality standards within defined SLAs. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for first call resolution wh...

  • SENIOR ANALYST

    HCL Technologies Limited - monster-india

    Answering language calls in French (incoming calls from end users and assisting with the question / problem queries). Acting as first point of contact for all IT infrastructure needs. Simultaneously multitasking on chats / web tickets. Basic knowledge of Desktop troubleshooting and networking. Open...

  • Senior Analyst

    HCL Technologies - naukri

    The candidate is required to manage and provide administration for Asia-Pac region, used by operational users and support staff. The candidate will be responsible for:- Processing approved requests via ticketing database system.- Resolving user queries with regard to the LAN/ Notes/ applications/ r...

  • Senior Analyst

    Teamware Solutions (quantum leap consulting) - naukri

    The Reporting Analysis Metrics (RAM) team provides an integrated suite of Control, Commercial, and People metrics. The core responsibility of this team is to provide accurate and timely data and analysis to senior stakeholders in global operations and enables meeting our People Culture, Financials,...

  • SENIOR ANALYST

    HCL Technologies Limited - monster-india

    To write and maintain technical documents for the assigned project within the prescribed standards of technical documentation and timelines. (1.) To maintain the CC work book. (2.) To review the documents for consistency and correctness (3.) To mentor the juniors and new recruits (4.) To create/mod...

  • SENIOR ANALYST

    HCL Technologies Limited - monster-india

    - Basic knowledge of Signaling Protocols MGCP, H323, Skinny, SIP and different network layers.- Understand and configure Cisco Extension mobility, Hunt Pilots, FAC, Call barging, BLF features.- Configuration of Remote Destination Profile, call pick up groups and intercom groups.- Enabling the Soft ...

  • SENIOR ANALYST

    HCL Technologies Limited - monster-india

    To resolve assigned tickets in adherence to agreed SLA and quality standards of the company (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards (voice and accent , Tech Monitoring...

Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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