Understanding the 3104 - Avaya one-X-® UC Soft Clients Implementation and Maintenance Exam

IT Review: Avaya is an international IT company and is very well-known in the world. This certification certifies that the candidates has high level of technical expertise which is required to deliver installation, configuration, administration, maintenance and troubleshooting support for Avaya one-X UC Soft Clients products.

The exam is aimed at Avaya employees, partners and customers. The exam tests the candidate�s knowledge and skills in troubleshoot, checking security, performing optimization and making backup and restoring of the respective Avaya products.

Successful candidates who obtain the Avaya certification become more confident and are equipped with skills and knowledge which is the main conditions of getting employed.

Exam Outline

Topics covered in the 3104 exam include the following:

-§ Troubleshooting of intermediary and advanced configurations

-§ Managing and analyzing fault data

-§ Making and understanding log files and reports in order to resolve customer complaints

-§ Monitoring and interpreting product status

-§ Performing backup, emergency recovery and restore

Exam Prerequisites

It is recommended that candidates must have at least four years� experience in particular field and two years� experience with the Avaya product related to this line of work.

Exam Study Material

Candidate have choice of various ways to prepare for the exam. There are course available with instructor led classroom and virtual instructor-led sessions. This helps to effectively study with the time required reduced considerably. The session available are as follows:

-§ one-X Communicator Basic Feature Set Implementation is a 4-hour web based course.

-§ Avaya one-X Mobile - Extension To Cellular is a 2-hour web based course

-§ Avaya one-X Client Enablement Services Implementation and Maintenance is a 40-hour instructor-led course. Candidates can take this course in a virtual class room or an actual one

Exam Detail:

The exam is offered in English language. The candidates have 120 minutes to complete the exam. The exam is proctored and is computer based.. The format of the exam is multiple choice.

It is held in Pearson VUE Testing Centers all across the world. Candidates can register for the exam by visiting www.Pearson.VUE.com.

The exam can also be conducted by the Avaya specialist who are experts in dealing with the Avaya products. These include Avaya partners, customers and employees.

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