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The Benefits of ISDN2e Phone Lines

Published on 08 February 13
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If you decide that your business needs more from a telecoms service than can be offered via an analogue line, it might be worth investing in an ISDN2e connection. This provides you with a digital line and the chance to enjoy far more comprehensive, flexible packages.

But what are the main benefits of ISDN2e phone lines from a business perspective and will your business really be at an advantage if it upgrades?

Calling Capabilities

With a digital connection you can access a wide variety of advanced features that might not otherwise be available. These can include call forwarding, blocking and inbound caller identification so that you can better manage the flow of telecoms around your workplace.

Call diverting is another useful tool of ISDN2e lines, because it means that calls which are not answered within a set period can be rerouted elsewhere. This means that inbound callers will generally have their calls answered and will not feel like they are being ignored, which can help to turn them into loyal customers.

You may conversely find that certain services featured on analogue services are missing from an ISDN2e package, although there should be an alternative offering that replicates this functionality.

External Dialling

Beyond call management, you may wish to make it easier to market your business through the use of different inbound numbers that can be assigned to reach different people or departments internally.

You might also want to create a number that can be used to identify the source from which callers found out about your company, so the use of DDI (direct dial inwards) technology available via ISDN2e might be useful.

In a market that requires inventive promotional strategies in order to make sure that your business stands out, the use of DDI can be invaluable. You might even use it to give your business a locally specific appeal. Alternatively, you could make it seem like a nationwide operator that is not limited by geographic boundaries.

Line Flexibility

Each ISDN2e line comes with two channels for voice, which means you can handle more calls via this technology than you would with a single-channel analogue line.

For businesses that require four voice channels, only two ISDN2e lines are necessary, which means that the savings improve when you need more than one connection and multiple voice channels when compared to the alternatives.

In the UK the use of ISDN2e lines is particularly popular amongst small and medium-sized businesses that need between two and eight lines.

Additional Communication Options

Because ISDN2e lines are digital rather than analogue and as a result of the increased bandwidth that this offers, it is possible to use them to host other forms of communication in addition to voice.

Options include A/V conferencing, which makes it possible to stream video to and from your office so that you can enjoy a face-to-face meeting without having to be in the same physical location as the other participants.

In that way you can actually save the time and money that might otherwise be spent on travel and accommodation necessitated by business meetings in far-flung places and get the same level of productivity from convening with colleagues, clients and partners.

Although there are other telecoms technologies on the market designed to help businesses develop strong communications links, the use of ISDN2e is still a popular solution in the UK. For businesses that are feeling restricted by analogue lines and also thwarted by the expense of renting multiple connections, this could be the digital revolution that you need to improve flexibility and cut costs in one fell swoop.

This article is published in association with Daisy Group, a leading provider of ISDN2e lines for businesses.


If you decide that your business needs more from a telecoms service than can be offered via an analogue line, it might be worth investing in an ISDN2e connection. This provides you with a digital line and the chance to enjoy far more comprehensive, flexible packages.

But what are the main benefits of ISDN2e phone lines from a business perspective and will your business really be at an advantage if it upgrades?

Calling Capabilities

With a digital connection you can access a wide variety of advanced features that might not otherwise be available. These can include call forwarding, blocking and inbound caller identification so that you can better manage the flow of telecoms around your workplace.

Call diverting is another useful tool of ISDN2e lines, because it means that calls which are not answered within a set period can be rerouted elsewhere. This means that inbound callers will generally have their calls answered and will not feel like they are being ignored, which can help to turn them into loyal customers.

You may conversely find that certain services featured on analogue services are missing from an ISDN2e package, although there should be an alternative offering that replicates this functionality.

External Dialling

Beyond call management, you may wish to make it easier to market your business through the use of different inbound numbers that can be assigned to reach different people or departments internally.

You might also want to create a number that can be used to identify the source from which callers found out about your company, so the use of DDI (direct dial inwards) technology available via ISDN2e might be useful.

In a market that requires inventive promotional strategies in order to make sure that your business stands out, the use of DDI can be invaluable. You might even use it to give your business a locally specific appeal. Alternatively, you could make it seem like a nationwide operator that is not limited by geographic boundaries.

Line Flexibility

Each ISDN2e line comes with two channels for voice, which means you can handle more calls via this technology than you would with a single-channel analogue line.

For businesses that require four voice channels, only two ISDN2e lines are necessary, which means that the savings improve when you need more than one connection and multiple voice channels when compared to the alternatives.

In the UK the use of ISDN2e lines is particularly popular amongst small and medium-sized businesses that need between two and eight lines.

Additional Communication Options

Because ISDN2e lines are digital rather than analogue and as a result of the increased bandwidth that this offers, it is possible to use them to host other forms of communication in addition to voice.

Options include A/V conferencing, which makes it possible to stream video to and from your office so that you can enjoy a face-to-face meeting without having to be in the same physical location as the other participants.

In that way you can actually save the time and money that might otherwise be spent on travel and accommodation necessitated by business meetings in far-flung places and get the same level of productivity from convening with colleagues, clients and partners.

Although there are other telecoms technologies on the market designed to help businesses develop strong communications links, the use of ISDN2e is still a popular solution in the UK. For businesses that are feeling restricted by analogue lines and also thwarted by the expense of renting multiple connections, this could be the digital revolution that you need to improve flexibility and cut costs in one fell swoop.

This article is published in association with Daisy Group, a leading provider of ISDN2e lines for businesses.

This review is listed under Telecommunications Community

Related Posts:

ISDN2e

 

Business Lines

 
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