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SAP CRM Technical Online Training

Course Summary

 Customer relationship management is a widely-implemented strategy for managing company interactions with customers, clients and sales prospects. It involves technology business processes the overall goals to find, attract the client service.


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    Course Syllabus

     Basics of SAP CRM

     

     

    • Basic SAP GUI Navigation
    • Introduction to SAP CRM
    • CRM Functional Overview
    • Master Data
    • Transactional Data
    • Object Oriented ABAP ( OO ABAP )
    • Classes
    • Methods
    • Inheritance
    • Polymorphism
    • Interfaces
    • Events
    • Exceptions ( Class Level & Method Level )
    • Building Global Class
    • BSP ( Business Server Pages )
    • Page Flow Logic
    • MVC ( Model View Controller )
    • CRM 2007 Web UI
    • Generic Interaction Layer ( Basics )
    • Business Object Layer
    • Presentation Layer
    • Simple Objects
    • UI Component Development and Enhancement Concepts
    • Views
    • View Sets
    • Custom Controller
    • CRM 2007 Web UI .. ( Continued )
    • Window
    • Navigation Links
    • Component Interface and Usage of Components
    • Cross Component Navigation
    • Editable Overview Pages
    • Form View
    • Table View
    • Enhancement of Data Model with Application Enhancement Tool ( CRM 7.0 )
    • CRM 2007 Web UI .. ( Continued )
    • Component Set
    • Enhancement Set
    • Enhancement of Generic Interaction Layer Component
    • Component Enhancement Examples.
    • Global Data Context
    • Pop up Windows
    • UI Configuration
    • Transaction Launcher.
    • Profitability Analysis ConfigurationEasy Enhancement WorkbenchActionsBADIMiddleware
    • Introduction to CRM Architecture and Middleware
    • Connection to SAP Back-end system to as SAP CRM System
    • CRM Middleware / Administration Console
    • Messaging BDOC.
    • Initial Load
    • Delta Load
    • Request / Data Flow
    • Configuration & Monitoring
    • Custom Data Exchange between CRM and ECC
    • BDOC Extensions
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Course Fee:
USD 0

Course Type:

Instructor-Led

Course Status:

Active

Course Start Date:

4 Jul 14

Course End Date:

31 Dec 14

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