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CompTIA Mobility+ Part 3: Device Management and Troubleshooting

Course Summary

Part 3 of 3 in the Comptia Mobility+ series. This course covers mobile device management, troubleshooting, security, and network infrastructure. Watching this course will help you deploy, integrate, support, and manage a mobile environment. No prerequisit


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    Course Syllabus

    ● An Overview of MDM
        ◦ Introduction
        ◦ What MDM Does
        ◦ Delivering Configurations and Services
        ◦ MDM Extends Security
        ◦ Mobile Application Management
    ● Location Based Services
        ◦ Introduction
        ◦ Geo-Location Technologies
        ◦ Apps That Use LBS
        ◦ Geo-Fencing
    ● Enrolling Devices
        ◦ Introduction
        ◦ Cellular Terms to Know
        ◦ Profiles
        ◦ Corporate Owned Devices
        ◦ BYOD
        ◦ Simple Enrollment Configuration Protocol
        ◦ Off-Boarding Tips
    ● Creating an MDM Pilot Program
        ◦ Introduction
        ◦ Prepare the Infrastructure
        ◦ Preparing Policies
        ◦ End User License Agreements
        ◦ App Stores
        ◦ MDM Decisions
        ◦ The Pilot Process
    ● Remote Management
        ◦ Introduction
        ◦ Finding a Lost Device
        ◦ Remote Messaging
    ● Exchange ActiveSync
        ◦ Introduction
        ◦ What is EAS?
        ◦ Recommended EAS Policy Groups
    ● Configuring Email
        ◦ Introduction
        ◦ Post Office Protocol (POP)
        ◦ Internet Message Access Protocol (IMAP)
        ◦ Simple Mail Transfer Protocol (SMTP)
        ◦ Messaging Application Programming Interface
        ◦ Configuring Email Remotely
    ● Mobile Applications
        ◦ Introduction
        ◦ The App Store
        ◦ App Catalogs
        ◦ Purchasing Apps
        ◦ Apps for iOS
        ◦ Apps for Android
        ◦ Apps for Windows
        ◦ Microsoft Push Notification Service (MPNS)
        ◦ Device Platform Support
    ● Six Steps To Troubleshooting Success
        ◦ Step 1: Identify the Problem
        ◦ Step 2: Establish a Theory
        ◦ Step 3: Test the Theory
        ◦ Step 4: Plan of Action
        ◦ Step 5: Implement the Solution
        ◦ Step 6: Document
    ● Dealing with Everyday Issues
        ◦ Introduction
        ◦ OS and App Upgrade Issues
        ◦ Missing Apps
        ◦ App Problems
        ◦ Authentication and Authorization Issues
        ◦ Troubleshooting Cell Signal Problems
        ◦ Fix Loss of Network Connectivity
    ● Dealing with Advanced Issues
        ◦ Introduction
        ◦ Troubleshooting Latency
        ◦ Ping and Trace Route
        ◦ Network Saturation
        ◦ VPN Issues
        ◦ Firewall Misconfiguration
        ◦ Content Filtering Concerns
        ◦ Authentication Failures
        ◦ Expired Passwords
        ◦ Certificate Problems
        ◦ Troubleshooting APNs
    ● Next Steps
        ◦ Introduction
        ◦ Best Practices

     


Course Fee:
USD 29

Course Type:

Self-Study

Course Status:

Active

Workload:

1 - 4 hours / week

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