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ITIL V3 Foundation Training

Course Summary

This Course covers everything in ITIL V3 Foundation required to pass ITIL Foundation Exam


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    Course Syllabus

    • ITIL V3 Foundation
      • ITIL Introduction
    • ITIL Principles, ITIL Library
      • Explanation of ITIL Principles and ITIL Library
      • ITIL V3 Library Description
    • ITIL Service Life Cycle
      • ITIL Service Life Cycle
    • ITIL Functions and Roles
      • ITIL Functions and Roles
    • ITIL Service, Service Management
      • ITIL Service
      • ITIL Service, Service Management, Service Desk Configuration
      • ITIL Service Delivery Strategies
      • Types of SLA in ITIL
      • The RACI Model
      • Service Strategy Overview
      • Service Strategy Objectives and Service Value Part 1
      • Service Strategy Objectives and Service Value Part 2
      • Service Package and Service Level Package
      • Service Portfolio Management Part 1
      • Service Portfolio Management Part 2


Course Fee:
USD 29

Course Type:

Self-Study

Course Status:

Active

Workload:

1 - 4 hours / week

This course is listed under Networks & IT Infrastructure and Project & Service Management Community

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