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IT Troubleshooting Skill and Process Management

Course Summary

Screen, Train and Develop (Troubleshooting Skills and Tools): A Manager's Guide To Building a Service Desk Team

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    Course Syllabus

    • Troubleshooting Basics
      • Introduction
      • Troubleshooting Principles
      • Troubleshooting Model and Skill Set
      • Skill Profile Deduction and Isolation
    • Assembling your Team
      • How to screen job applicants
      • Job Questionnaire (Template)
    • Training your Team
      • Skill Training Objectives
      • Team Drills 1 - 4
      • Team Drills 5 - 10
      • Team Drills (Template)
      • Inbox Training, Technical Gymnastics and Technical Sparring
      • How to Quantify Troubleshooting Skill
    • Equip your Team with a Powerful Tool
      • Overview
      • Why and How Troubleshooting Tool will Work
      • Building the Troubleshooting Tool
      • Making it a Powerful Troubleshooting Tool
      • Predicting Problem Resolution
    • Bonus Material
      • Skill Manual
      • Searching technical issues online the same as troubleshooting?

Course Fee:
USD 50

Course Type:


Course Status:



1 - 4 hours / week

This course is listed under Development & Implementations and IT Security & Architecture Community

Related Posts:



Security, Trust and Assurance Registry (STAR)


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