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Troubleshooting: The Most-Needed Skill Not Taught in Schools

Course Summary

Learn exactly how to master the art of troubleshooting from a master troubleshooter, and land the IT job of your choice!


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    Course Syllabus

    • Introduction
      • Introduction
      • Why Learn This Skill, and Why I'm Teaching It
      • An Important Point
    • The Troubleshooting Process
      • Troubleshooting Process: High Level
      • The Client's Problem May Not Be the REAL Problem
      • S.O.A.P. Plus One Other Method
      • Mindset Behind Discovering the Problem
    • It's All About the Data
      • Keys to Gathering Data Many IT Professionals Overlook
      • Reproducing the Problem
      • Great Data Gathering Questions for Just About Every Problem
    • Potential Root Causes
      • Using Binary Tree Thinking
    • Assessing the Data
      • Crafting the Hypothesis
    • Fixing the Problem
      • Two Reasons to Test Fixes
      • Key Point for Testing #1: Not ___________ the Outcome
      • Key Point for Testing #2: _______ Things Out
      • Rules for Changes While Testing Fixes
    • SOAP Examples
      • Examples Introduction
      • SOAP Example #1: Cannot Connect to Company's Application
      • SOAP Example #2: App on Phone Opens but Does Nothing
      • SOAP Example #3: The Internet Is Down
      • Your Turn! 3 Real-Life Examples YOU Can Troubleshoot!


Course Fee:
USD 97

Course Type:

Self-Study

Course Status:

Active

Workload:

1 - 4 hours / week

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Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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