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Troubleshooting: The Most-Needed Skill Not Taught in Schools

Course Summary

Learn exactly how to master the art of troubleshooting from a master troubleshooter, and land the IT job of your choice!

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    Course Syllabus

    • Introduction
      • Introduction
      • Why Learn This Skill, and Why I'm Teaching It
      • An Important Point
    • The Troubleshooting Process
      • Troubleshooting Process: High Level
      • The Client's Problem May Not Be the REAL Problem
      • S.O.A.P. Plus One Other Method
      • Mindset Behind Discovering the Problem
    • It's All About the Data
      • Keys to Gathering Data Many IT Professionals Overlook
      • Reproducing the Problem
      • Great Data Gathering Questions for Just About Every Problem
    • Potential Root Causes
      • Using Binary Tree Thinking
    • Assessing the Data
      • Crafting the Hypothesis
    • Fixing the Problem
      • Two Reasons to Test Fixes
      • Key Point for Testing #1: Not ___________ the Outcome
      • Key Point for Testing #2: _______ Things Out
      • Rules for Changes While Testing Fixes
    • SOAP Examples
      • Examples Introduction
      • SOAP Example #1: Cannot Connect to Company's Application
      • SOAP Example #2: App on Phone Opens but Does Nothing
      • SOAP Example #3: The Internet Is Down
      • Your Turn! 3 Real-Life Examples YOU Can Troubleshoot!

Course Fee:
USD 97

Course Type:


Course Status:



1 - 4 hours / week

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