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How to carry out a usability expert review

Course Summary

Learn how to find and fix usability and user experience bloopers in web, software and mobile user interfaces.

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    Course Syllabus

    • What we'll cover in this course
      • Why take this course?
      • Introduction and objectives
    • Heuristic Evaluation
      • A workflow for heuristic evaluation
      • Heuristic #1: Visibility of System Status
      • Heuristic #2: Match between system and the real world
      • Heuristic #3: User control and freedom
      • Heuristic #4: Consistency and standards
      • Heuristic #5: Help users recognize, diagnose, and recover from errors
      • Heuristic #6: Error prevention
      • Heuristic #7: Recognition rather than recall
      • Heuristic #8: Flexibility and efficiency of use
      • Heuristic #9: Aesthetic and minimalist design
      • Heuristic #10: Help and documentation
      • ISO's 7 Dialogue Principles
      • Shniederman’s 8 golden rules of dialog design
      • How do you think the different guidelines match up?
      • Quick activity: Match up the ISO and Nielsen guidelines
      • Quick activity: Match up the Shneiderman and Nielsen guidelines
      • How I think the different sets of guidelines match up
      • Practical activity: Classifying usability issues
      • Arnold Lund's 34 Usability Maxims
      • From usability guidelines to usability checklists
      • Why you need more than one evaluator
      • Practical activity: Heuristic Evaluation
      • Practical activity: My review
    • The Cognitive Walkthrough
      • Norman's Theory of Action
      • Q1: Will the user realistically be trying to do this action?
      • Q2: Is the control for the action visible?
      • Q3: Is there a strong link between the control and the action?
      • Q4: Is feedback appropriate?
      • A cognitive walkthrough in practice
      • Practical activity: Do a cognitive walkthrough
    • Presenting results from an Expert Review
      • The three factors to consider when defining severity
      • How do you tell people their baby is ugly?
      • Report templates for an expert review
      • Wrap-up and refresher training
    • Wrap up
      • Please give me your feedback on this course
    • DVD Extras
      • Q&A, August 2014

Course Fee:
USD 99

Course Type:


Course Status:



1 - 4 hours / week

This course is listed under Development & Implementations and Telecommunications Community

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Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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