Integrating Social Media with F2F Customer Service
Udemy
Course Summary
Create raving fans of your F2F customers, then unleash them in social media to increase sales at your brick& mortar shop
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Course Description
Discover How To Harness The Power of Social Media Sites To Ignite Your Business...In this day and age when customer have too many choice and not enough time, it is important to deliver a remarkable experience. These remarkable (or even less than remarkable) experience are often capture, recounted and shared online via social media. This course explores how brick and mortar, local businesses, can first create positive, remarkable customer experiences and then integrate those efforts with a solid social media presence thereby increasing foot traffic back to their stores.This course consists of 5 modules with nearly 1.5 hours of videos plus worksheet and checklists to get your started.
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Course Syllabus
- Course Introduction
- What to expect...
- Taking it to the next level: Beyond Customer Service
- Be Re-Mark-Able
- Skip the Customer Service
- Deliver a Customer Experience: Stop the Bleeding
- Deliver a Customer Experience: Touchpoints for Excellence
- Deliver a Customer Experience: Design & Innovate + Wrap Up
- Bonus eBook: Social Media Power
- 200 Powerful Social Media Tactics For Increased Sales, Fans & Followers