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Integrating Social Media with F2F Customer Service

Course Summary

Create raving fans of your F2F customers, then unleash them in social media to increase sales at your brick& mortar shop


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    Course Syllabus

    • Course Introduction
      • What to expect...
    • Taking it to the next level: Beyond Customer Service
      • Be Re-Mark-Able
      • Skip the Customer Service
      • Deliver a Customer Experience: Stop the Bleeding
      • Deliver a Customer Experience: Touchpoints for Excellence
      • Deliver a Customer Experience: Design & Innovate + Wrap Up
    • Bonus eBook: Social Media Power
      • 200 Powerful Social Media Tactics For Increased Sales, Fans & Followers


Course Fee:
USD 49

Course Type:

Self-Study

Course Status:

Active

Workload:

1 - 4 hours / week

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Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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