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Exchange Server 2010 Unified Messaging

Course Summary

The goal of this course is to help you become a standout Exchange admin and Unified Messaging specialist. You'll learn how to create a universal inbox for email, voicemail, and fax, as well as configure gateways, dial plans and auto attendants. This cours

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    Course Syllabus

    ● Getting Started with Exchange 2010 Unified Messaging
        ◦ About Your Instructor
        ◦ About the Course
    ● The Course Scenario
        ◦ The Course Scenario
    ● Lab Setup
        ◦ Ways to Setup Your Lab
        ◦ Our Current Exchange Environment and Lab Setup
    ● Unified Messaging Feature Review
        ◦ An Overview of Unified Messaging
        ◦ Top 10 Unified Messaging Features
        ◦ A Tour of the Exchange Side of UM Configuration
    ● Prerequisites for Unified Messaging
        ◦ Introduction
        ◦ Unified Messaging Integration
        ◦ Issues to Consider
        ◦ Public Switched Telephone Network
        ◦ To Integrate or Not to Integrate with PBX
        ◦ Telephony Advisor for Exchange 2010
        ◦ AudioCodes MP-114 VoIP Gateway
        ◦ Working with AudioCodes
        ◦ Key Terms You Should Know
        ◦ What We Learned
    ● Installing Unified Messaging
        ◦ Requirements for Installing Unified Messaging
        ◦ Virtualizing the Unified Messaging Role
        ◦ Availability and Load Balancing
        ◦ Unified Messaging Prerequisites
        ◦ Topology Planning
        ◦ Installing the Exchange Prerequisites
        ◦ Installing the Unified Messaging Role
        ◦ What We Learned
    ● Enabling Unified Messaging
        ◦ Introduction
        ◦ Configuring the UM Server
        ◦ Creating UM Dial Plans, Mailbox Policies, and more
        ◦ Enabling Unified Messaging Recipients
        ◦ Testing the Default UM Configuration
        ◦ What We Learned
    ● Refining Unified Messaging IP Gateways and Dial Plans
        ◦ Introduction
        ◦ An Overview of UM IP Gateways and Hunt Groups
        ◦ Configuring IP Gateways and Hunt Groups
        ◦ An Overview of Dial PLans
        ◦ Types of Dial Plans and URIs
        ◦ VoIP Security
        ◦ Configuring Dial Plans
        ◦ What We Learned
    ● Refining Unified Messaging Mailbox Policies
        ◦ Introduction
        ◦ An Overview of Mailbox Policies
        ◦ Configuring Dial Plans, IP Gateways and Mailbox Policies
        ◦ Enabling Users for UM
        ◦ What We Learned
    ● Working with Unified Messaging Auto Attendants
        ◦ Introduction
        ◦ An Overview of Auto Attendants
        ◦ Customizing the Default Greeting
        ◦ Creating Additional Auto Attendants
        ◦ What We Learned
    ● Creating Custom Prompts for Auto Attendants
        ◦ Introduction
        ◦ Creating Custom Prompts
        ◦ Allow Users to Create Custom Prompts Through the Phone
        ◦ Allow Users to Create Custom Prompts
        ◦ What We Learned
    ● Working with Unified Messaging Language Packs
        ◦ Introduction
        ◦ UM Language Pack Features
        ◦ Configuring Language Packs and Auto Attendants
        ◦ Configuring Language Packs and Dial Plans
        ◦ What We Learned
    ● Outlook Voice Access and Call Answering Rules
        ◦ Introduction
        ◦ Getting Users Started with Outlook Voice Access
        ◦ About Call Answering Rules
        ◦ Configuring Call Answering Rules
        ◦ What We Learned
    ● Unified Messaging Disaster Recovery and High Availability
        ◦ Recovering Unified Messaging
        ◦ Availability for the UM Role
        ◦ Load Balancing the UM Role
        ◦ Configuring Unified Messaging High Availability
        ◦ What We Learned
    ● Monitoring and Troubleshooting Unified Messaging
        ◦ Tools for Monitoring and Troubleshooting
        ◦ Exchange Management Shell Cmdlets

Course Fee:
USD 29

Course Type:


Course Status:



1 - 4 hours / week

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