As a company or customer depending on your telephone or internet service providers all the time, you need to know that you're always getting the most for your money. If you suddenly get a huge number of calls, or payments/transfers through your online servers, then you the comfort of knowing that you can handle all that traffic at once.
Below are some facts you should be aware of about Quality of Service, or 'QoS', and Multiprotocol Label Switching, or MPLS. We also take a look at some questions you should be asking your service provider to ensure that you're getting what you paid for.
The Breakdown
Quality of Service is something that you may be entitled to, which means you can make sure you're receiving the highest standard of service available from your provider. A simple phone call, armed with the right knowledge, can ensure that you're always up and running when bandwidth is stretched and phone lines are filling up fast.
In terms of your phone services, requirements for QoS cover every aspect of your connection. The level of service response time, echo, frequency and loudness etc, all count towards the quality of your service. Your computer network follows slightly different rules in terms of QoS, but in the end needs to achieve the same thing. Rather than the focussing on what service is being provided, it's more about how that service is controlled when it gets to you. You could be paying for a whole load of speed, but when it's dumped on you, you need to be able to use it and send it out properly. Quality of service all about prioritising different applications, users and flow. It's also about how to make sure you achieve a level of performance in tight circumstances.