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Cannot Open the Default Email Folder Error - Do You Know How to Fix It?

Published on 24 April 17
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As we know OST file or offline files allow users to work on Outlook when internet connection is lost. When connection with Exchange Server is gained, OST files get updated with Exchange Server mailbox’s data.

Have you ever encountered error like ‘Cannot open your default email folders, The OST file is not an offline file’ while opening Outlook? If yes then, don’t worry you will not lose you data. In this article, I am describing different approaches to fix this error.

Approach 1: Run OST Integrity Check Tool (Scanost.exe)

Microsoft Outlook offers a free facility to repair Outlook data file using scanost.exe utility. It provides a way to diagnose and repair minor corrupted Outlook data file.Scanost.exe(OST Integrity Checker tool ) is used in earlier versions of Outlook(2007,2003,2002).

  1. Go through Drive\Program Files\Microsoft Office.

  2. Choose corrupted file by choosing browse button

  3. Hit the Start and start the scanning procedure

  4. The scan generates a list of encountered errors, click the Repair to solve different issues.

Once the utility completes its execution, re-start MS Outlook to view the OST file. But if you are using newer versions of Outlook(2010, 2013, 2016 ) you will use Inbox Repair Tool(Scanpst.exe) utility to repair your Outlook data file. Visit here to know how to Run Scanpst.exe Utility. It has seen that this utility deals with minor corruption issues.

Approach 2: Recreate OST File

Sometimes recreation of OST file will solve different issues related to Outlook and Outlook data file. Let’s see how to recreate OST file.

  1. Close Microsoft Outlook

  2. Go through Control Panel & hit the Mail >> Profiles

  3. Select the profile name

  4. Select Properties >> Email Accounts

  5. Select the email address and hit the change

  6. Under Advanced Settings, enable the option: Use Cached Exchange Mode

  7. Click on OK to save changes and a new OST file will be created for that email account

Approach 3: Direct Approach to Fix Different Errors & Open OST File

If the error does not get resolved using the above stated techniques, the best approach is to go for third party, OST to PST Converter. The OST Recovery software is designed to deal with all kinds of OST file issues:

  1. Repair major corruption issues of OST file
  2. Convert OST file to PST, EML and MSG format without connection with Exchange Server
  3. Recovery of deleted email is also possible
  4. Outlook is not compulsory to run this software
  5. Safety of data is primary concern while converting OST file to PST file

Thus, users are advised to go for this utility to fix different error of OST file with and without Outlook. Users can visit this site to understand working procedure of software.

Conclusion

A complete methodology has been explained to let the users learn How to fix Outlook OST error message: ‘Cannot open your default email folders, the file Outlook.ost is not an offline folder file’. Different manual as well as third party solution has suggested to solve different errors of OST file, the best suggested solution is to download Extract OST to PST Software from EmailDoctor Website.

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This blog is listed under Development & Implementations and Telecommunications Community

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