38% of responders claimed they had made their purchase because of the chat session itself. Some people may argument that live chats are bothering (particularly when they pop-up by itself), but they are effective at the core.
You know, it’s like when we were a kiddo, our parents were trying hard to make us feed a cereal that we hated the most :D that is what live chat is… that cereal. Some find it irritating, yet it really helps.
Customers are proven to stop business connections with a company after facing a lack or interruption in customer service response. The live chat services remove these issues with the help of real-time customer service that supports the company in customer retention.