Buying and selling things online makes life much easier, do you agree? But at the same time, the tremendous increase in online transactions has given equal rise to the number of cybercrime happening on any eCommerce store created by a Magento e-commerce development company. All businesses, be it small or large have incorporated secure online payment systems such as payment gateway, PayPal, ACH payments, Google Wallet, etc. Each and every transaction that we make leaves us in fear that whether we are safe or not.
ECommerce Fraud Overview
Payment using debit cards and credit cards is one of the most common modes of electronic payment incorporated by the top Magento web developers in any eCommerce website. A credit card is basically a plastic card with a unique number attached to your account. So, when you purchase any product, the bank pays on behalf of you up to certain limitations. And no matter how well designed is your e-commerce shopping cart, there are numerous ways through which fraud can take place. Now being an e-commerce merchant, it is very important for you to be educated about the credit card fraud happening these days. Consider these below-mentioned fraud scenarios and be safe for the future endeavors.
All of a sudden you receive a large transaction from the first-time buyer through your website but the customer is requesting to ship the product to a different address than the billing address. This means that something is going wrong.
Next is when you notice a transaction has been declined for the several times and each payment attempt is done with a different billing address or credit card.
Third, in the same scenario, you notice that the identified suspicious transactions or declined order attempts have certain similarities to some of your other orders like IP address, email address, phone number, shipping, destination, product type, etc.
Lastly, you examine the order being originated from the IP address is in a different state than the billing or shipping address.
Some Potential Indicators Worth Considering Are
- Orders that are larger or unnecessary bulk purchasing
- First-time buyers with whom you have no such established relationship
- Any customer requesting for expedited or overnight shipping
- Request for shipping to an address that is different than the billing address
- Excessively random email id’s or in case the person’s name in the email id does not match to that mentioned on the billing details.
Prevention is always better than cure.
Here I would like to mention a few pointers/ measures that you must take to ensure safety and keep your valuable customers at minimum risk.
SQL injection - SQL injection basically refers to the insertion of SQL meta-characters in user input so that most of the queries of the attackers are executed by the back-end database. Today, many Magento e-commerce development companies like eTatvaSoft make use of SQL injection techniques depending on the type of database being used.
Adding 3-D secure - As the name suggests, 3-D secure is a security protocol to prevent fraud on numerous credit card and debit card transactions. Here the customer is allowed to create a username and password to their card. Most of the experienced Magento website developers use this extra layer of security right in the making of the e-commerce store so that their client can have a peace of mind knowing their e-commerce website is for the most part safe.
Review suspicious orders - Like I said before, keeping a close eye on anything suspicious can save you Tons. Being an e-commerce merchant, I am sure you know your business inside out which means you also know the shopping behaviors of your customers. In case, if you notice something that is too good to be true, take some action immediately.
Suspicious things like
- Weird orders in bulk
- Request to change the shipping address after the order is paid
- Suspicious and fake sounding email id’s
- Suspicious shipping address like P.O. boxes
- Multiple orders shipped to the same address from different customers
Double check the order information - The moment you find any suspicious order, make sure that you double check and keep a close eye on the shipping address and the contact details. To verify the shipping address, you just need to conduct a simple search online to see where the address is located and cross-check with shipment companies or freight forwarders. Moreover, you can even call or email customer to see how they reply to your questions regarding their order.
Always keep this is in mind that even after taking such measures there is still a chance of fraud activities happening on your e-commerce website. In such cases, all you can do is connect with the best Magento development company for ecommerce website in town offering a high-end security online payment gateways.