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Google App Sync Outlook 2013 Fails - Reasons & Solution

Published on 17 March 18
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MS Outlook is an email application provided by Microsoft for email management. Outlook is available as desktop application as well as an web application (OWA). The most recent version of Outlook is Outlook 2016 which is built for both Windows and Mac users. Outlook is being used by the users as the most trusted email client to handle their emails, chats, contacts, calendars, etc. On the other hand, Google Apps or G Suite is a SAAS service provided by Google for Individual or Business uses. It allows collaborative management of users data in an organization environment. Google Apps Sync for Microsoft Outlook (GASMO), now G Suite Sync for Microsoft Outlook (GSSMO) is a free utility provided by Google to sync the G Suite data to MS Outlook effectively. This is a method by which Outlook users can connect their Google Apps account data. In this article, we will discuss about Google App Sync Outlook 2013 Fails issue, other related errors and an alternative for GSSMO to Gmail Backup Google Apps data.

Google Apps Sync Overview

The main intention of creating this application is to sync the emails, contacts, calendars, notes, etc. from G Suite account to various Outlook editions. The syncing of data from G suite to Outlook was being smoothly carried out using GSSMO until Outlook 2010. But after the release of Outlook 2013, there arise issues such that GSMMO is not working with that version. As a result, Google Apps Sync crashes Outlook 2013 error occurs. So it became difficult for those using Outlook 2013, 2016 to exactly utilize the Cloud features provided by G Suite Sync.

To use G Suite Sync for Microsoft Outlook:
Step 1: Download & Install G Suite Sync for Microsoft Outlook from
https://tools.google.com/dlpage/gappssync
Google App Sync Outlook 2013 Fails - Reasons & Solution - Image 1

Step 2: Set the default Outlook profile which makes it easier to use sync application

Google App Sync Outlook 2013 Fails - Reasons & Solution - Image 2
Step 3: Provide Email address and Password and Click on Continue
Google App Sync Outlook 2013 Fails - Reasons & Solution - Image 3

Related Errors:

  • Google App Sync Outlook 2013 fails
  • Google Apps Sync Outlook search not working
  • Google Apps Sync Outlook 2016 search not working
  • Google Apps Sync crashes Outlook 2013
Google App Sync Outlook 2013 Fails - Overview
Google App Sync Outlook 2013 Fails - Reasons & Solution - Image 4
Mostly the Google Apps Sync for MS Outlook works fine with all the Outlook versions. But there can arise situations in which the syncing becomes unsuccessful. These unsuccessful attempts are mostly found in Outlook versions 2013 and above.
GSSMO Errors:
1. Google Apps Sync: Installation failed
Error: Your Microsoft Outlook installation requires a 64 bit version of G Suite Sync to work properly. Please Download & Install the 64 bit version of Google Apps Sync."
Google App Sync Outlook 2013 Fails - Reasons & Solution - Image 5

For user of Outlook 2013, the search regarding G Suite Sync Installer for 64 bit results with an MSI file. But the link won’t work once they try to access it.

2. G Suite Sync: Failed to create profile

Google App Sync Outlook 2013 Fails - Reasons & Solution - Image 6
The appearance of this error even after installing a 64 bit MSI may irritate many users. Even after launching the tool, user won't be allowed to create new profile. Above all, the import profile option won’t be working as well.

Summing Up:

These errors are tend to happen in situations where users use Windows 10 along with Outlook 2013 and tries to sync G Apps profile data using GASMO. So until cleared with the rumors related to errors, users can use any third party utility to backup the Google Apps mailbox, documents, contacts, calendars, etc. to local folders or convert the G Apps data to PST and then import them to Outlook profile. For this, there are certain tools which can be relied on along with various manual methods. But if you are not patient enough to use the manual methods to overcome Google App Sync Outlook 2013 fails error, always go for SysTools Google Apps Backup Tool which allows you to convert your G Suite data to PST, MSG, EML, & MBOX file format. These PST files could be easily imported to Outlook 2013 for their easy management.







MS Outlook is an email application provided by Microsoft for email management. Outlook is available as desktop application as well as an web application (OWA). The most recent version of Outlook is Outlook 2016 which is built for both Windows and Mac users. Outlook is being used by the users as the most trusted email client to handle their emails, chats, contacts, calendars, etc. On the other hand, Google Apps or G Suite is a SAAS service provided by Google for Individual or Business uses. It allows collaborative management of users data in an organization environment. Google Apps Sync for Microsoft Outlook (GASMO), now G Suite Sync for Microsoft Outlook (GSSMO) is a free utility provided by Google to sync the G Suite data to MS Outlook effectively. This is a method by which Outlook users can connect their Google Apps account data. In this article, we will discuss about Google App Sync Outlook 2013 Fails issue, other related errors and an alternative for GSSMO to Gmail Backup Google Apps data.

Google Apps Sync Overview

The main intention of creating this application is to sync the emails, contacts, calendars, notes, etc. from G Suite account to various Outlook editions. The syncing of data from G suite to Outlook was being smoothly carried out using GSSMO until Outlook 2010. But after the release of Outlook 2013, there arise issues such that GSMMO is not working with that version. As a result, Google Apps Sync crashes Outlook 2013 error occurs. So it became difficult for those using Outlook 2013, 2016 to exactly utilize the Cloud features provided by G Suite Sync.

To use G Suite Sync for Microsoft Outlook:
Step 1: Download & Install G Suite Sync for Microsoft Outlook from https://tools.google.com/dlpage/gappssync

Google App Sync Outlook 2013 Fails - Reasons & Solution - Image 1

Step 2: Set the default Outlook profile which makes it easier to use sync application

Google App Sync Outlook 2013 Fails - Reasons & Solution - Image 2

Step 3: Provide Email address and Password and Click on Continue

Google App Sync Outlook 2013 Fails - Reasons & Solution - Image 3

Related Errors:

  • Google App Sync Outlook 2013 fails
  • Google Apps Sync Outlook search not working
  • Google Apps Sync Outlook 2016 search not working
  • Google Apps Sync crashes Outlook 2013


Google App Sync Outlook 2013 Fails - Overview

Google App Sync Outlook 2013 Fails - Reasons & Solution - Image 4

Mostly the Google Apps Sync for MS Outlook works fine with all the Outlook versions. But there can arise situations in which the syncing becomes unsuccessful. These unsuccessful attempts are mostly found in Outlook versions 2013 and above.

GSSMO Errors:

1. Google Apps Sync: Installation failed

Error: Your Microsoft Outlook installation requires a 64 bit version of G Suite Sync to work properly. Please Download & Install the 64 bit version of Google Apps Sync."

Google App Sync Outlook 2013 Fails - Reasons & Solution - Image 5

For user of Outlook 2013, the search regarding G Suite Sync Installer for 64 bit results with an MSI file. But the link won’t work once they try to access it.

2. G Suite Sync: Failed to create profile

Google App Sync Outlook 2013 Fails - Reasons & Solution - Image 6

The appearance of this error even after installing a 64 bit MSI may irritate many users. Even after launching the tool, user won't be allowed to create new profile. Above all, the import profile option won’t be working as well.

Summing Up:

These errors are tend to happen in situations where users use Windows 10 along with Outlook 2013 and tries to sync G Apps profile data using GASMO. So until cleared with the rumors related to errors, users can use any third party utility to backup the Google Apps mailbox, documents, contacts, calendars, etc. to local folders or convert the G Apps data to PST and then import them to Outlook profile. For this, there are certain tools which can be relied on along with various manual methods. But if you are not patient enough to use the manual methods to overcome Google App Sync Outlook 2013 fails error, always go for SysTools Google Apps Backup Tool which allows you to convert your G Suite data to PST, MSG, EML, & MBOX file format. These PST files could be easily imported to Outlook 2013 for their easy management.

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