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The shipping of goods – how developments in technology have helped

Published on 13 July 18

James Follow

There was a time when the safe passage of a parcel was something of a hope for the best situation. The protection of parcels was somewhat limited and there was no means of tracking a parcel once it had been dispatched. Delivery times were also a lot longer than they are today.

Now there are many courier services across the globe and most of them promise fast delivery times. This may sound great but the problem is that sometimes speed comes at the expense of careful handling. If this happens a package may turn up on time but it could be broken. The good news is that modern technology is helping to ensure that more parcels are being delivered safely and quickly.

Tracking a parcel once it has been dispatched

In most cases, when a parcel is dispatched, the recipient receives a unique tracking code which they can utilise by either using the courier's tracking system or using the postal service online tracker. Some courier firms also call or text the recipient to advise when the delivery driver is on the way to their address. This service is a big help to anyone who is waiting for a parcel to be delivered.

The benefits of social media

Many businesses make use of the free resource of social media; the shipping industry is no different. Businesses can use Facebook and Twitter to communicate any general issues to customers, such as adverse weather causing longer delivery times. Customers can also use social media to contact companies about any issues they may have. It's a simple, quick and free method of communication.

Making damage in transit less of a risk

As courier businesses compete to deliver on fast timescales, so their handling processes are not always as careful as they should be. This can lead to disgruntled customers if they receive goods that are damaged. Technology is also helping to deal with this issue. Business can now use damage indicators to help them ascertain if any damage is caused by careless handling of packages by the employees of the courier company. The indicators can be placed on packages and they measure vibrations and impacts that could be damaging. The mere presence of these indicators is helping to reduce risk as anyone handling a monitored package is likely to be more careful for fear of the indicator measuring excess impacts.

It's been a long time since anyone who ordered a package simply had to wait and see whether it turned up on time and in one piece. Now, recipients know exactly where their parcel is during its journey. Often they even know when it's on the last leg of the journey and is about to be delivered. This is a welcome revolution to the process of shipping, as is the creation of damage indicators which help to protect goods while they are in transit from the dispatching business to the recipient.

This blog is listed under Development & Implementations Community

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