Issues fixed by job tracking software

We hear a long list of grateful customers thanking the designers of job tracking software for fixing a plethora of issues. Job tracking and billing are closely related one should be constantly in touch with the field service personnel and also spend a lot of time in QuickBooks integration. One had to do the double work of keeping track of projects, jobs and do a lot of book keeping. This was put to rest with the design of Job tracking software and now no matter where supervisor is the field service personnel and the status of their job can be easily found out through well organized and intuitive field service software.

Any manager would know and agrees that the shorter the billing cycle, more the money that can be saved. If one tries to manually organize the field office staff and give instructions every now and then, it becomes an expensive task that not only involves redundant set of instructions but also manpower and valuable energy that can be productively used elsewhere. Employing field service software on the other hand helps you in keeping your field and the staff working there in an organized manner.

Conventional Scenario

Consider the following typical conventional scenario that involves managing the field staff from the office end.

• The office help desk receives the call and schedules the job work in the system
• The tech is assigned the job and makes a field visit with the carbon hard copy of the order
• After completing the order the tech uploads the report and billing info for office purpose
• The office clerk cross checks the bill and creates an invoice say in QuickBooks.

The problem with the above sequence is that one needs to enter the same data at multiple places, making the job cumbersome and lengthy. Scheduling often becomes a challenging task and quite a number of times require rescheduling make it all the more messy. While appointing new staff one needs to train them in scheduling and billing.

Using Field Service software

The advantage of job tracking or field service software is that it is very easy to train the office staff be it a clerk or a tech. Even a complete fresher becomes familiar within a matter of few days and is ready to use it.

With the job tracking software we no longer have the need of entering the same data multiple times causing confusion. There is no longer a wait period for billing to be done. The help desk who answers the call takes down the relevant details or information. The field service staff, now enters the job details with his phone, captures a signature, sending an invoice, automatically closing the job. This process makes the job extremely convenient and reduces the period of billing cycle to a great extent that one need not spend valuable time collecting previous unpaid bills. Another important feature is that one can work out afresh the cost of job or modify and recreate estimates which are quite normal in the field of servicing. This can be done from the field of visit or back at the office and from mobile phones. After sending an estimate to the customer based on tech’s inspection and quantum of work, if the customer immediately approves it, the estimate can be instantly converted and job scheduled on the spot, which in turn can be billed and closed.

Since GroundControl is cloud hosted service management system any one from your company can access the data pertaining to service management from virtually anywhere using a computer or a mobile phone, enabling your business to monitor the field staff, pass instructions and track them and the daily operations from a single device. For further details browse through http://www.launchgroundcontrol.co.uk/