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Choosing an AV Conferencing Provider for Your Business

Published on 19 March 13
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AV conferencing allows modern businesses to interact and collaborate in a variety of advanced and engaging ways that were not available in the past.

Because this market is emerging and competitive, there will be different providers vying for your investment. This means you need to take care when choosing an AV conferencing provider for your business.

Here are just some of the things you should look for in an AV conferencing provider, which should help you to sort the wheat from the chaff.
Choosing an AV Conferencing Provider for Your Business - Image 1
Service Capabilities

AV conferencing packages come in different shapes and sizes, allowing you to choose one that is affordable and able to live up to your expectations.

You need to first work out what your business will actually require from AV conferencing so that the decision on a provider is easier to make.

You might want a package that simply includes audio and video channels so that two or more people can communicate with one another across vast distances as if they were in the same room.

For more advanced solutions you could need the integration of other features, such as concurrent streaming of presentations and other media that are able to be integrated with a fluid conferencing infrastructure.

It is also sensible to think about the more mundane but nevertheless important aspects of AV conferencing, such as the type of interface you will be dealing with and whether you will have the in-house technical staff to sustain the service, or whether a more basic approach is necessary.

Armed with all these answers, you will be able to pick a provider that is appropriate for your business, rather than one that has spent the most on attractive marketing.
Consistency and Resilience

An affordable, capable AV conferencing service is only as good as the levels of reliability that it is able to offer, so it is worth seeking out providers that have a track record of keeping their services active and minimising hiccups or outages.

While the consistency of a service might be difficult to assess until you have actually experienced it, you can always seek out the testimony of other business users and ask the provider for some proof of its continuity and resilience.

AV conferencing may not be a novel luxury to your business, but could become a vital lifeline that keeps you in contact with customers, clients and colleagues. Thus, it is necessary to consider the consistency of such a service in the same way that you would any other telecoms platform.

Business circumstances vary and a variety of restrictions may play their part in dictating just how much technical support you can handle internally.

Because of this you need to make sure that an AV conferencing provider is able to deal quickly, efficiently and clearly with any issues as they arise.

Support for business users can often differ depending on the package you pick, so there are deals that might be more comprehensively backed up by technical services than others.

If you are in need of a comprehensive support infrastructure, make sure that your AV conferencing provider is able to supply this. Otherwise you could be faced with technical issues and downtime.

At the end of the day you need to appreciate that AV conferencing providers will effectively be working for your business, which puts you in a position of power and allows you the freedom to choose whichever solution seems the most appropriate.

This may involve a long decision-making process before you commit to one particular package, but your hard work will be worth it in the long run.

This article is supplied by Jamie Garner, an employee of the business telecoms company Daisy Group.
This blog is listed under Telecommunications Community

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