on 18 September 18
Normally more than 70% of businesses lose their customers due to lack of bounding. But the good news is that 21st century business operators can use social media resources to retain their customers proactively. Unfortunately a great proportion of marketers donât know the extra-ordinary perks of social media platforms to please customers, and thatâs why failed to build a better relation with their customers. Therefore in this article we would discuss some strategies which any business manager, director or marketer could implement via social media to maximise the satisfaction rate of their customers obviously to retain them.
Here are four effective techniques which you can also implement to retain more customers for your business.
Promote Your Commodities
The more time you will devote to social media the more customers you will drive to your business. No doubt social media is the best platform to make sure boundless communication with current as well as potential customers. Yes, when you will post fresh content regularly over social media you will get the chance to promote your business to them in a better way. Thus ensure to devote this greatest gift of technology for your business growth to retain more customers perfectly.
One of the best ways to retain customers is to learn about customerâs feedback. This is why more than 70% of businesses fail to converts their customers into clients. However, if youâre also planning to retain your customers then you must set up a system that will allow you to know the point of view of your customers. By doing this, you will easily figure out the opinion of your customers as well as overcome all issues that are driving them to your competitors.
Online Order Placement Services
Due to the rapid advancement in technology, every customer wants to benefit by online order placement services. This is because online order placement options not only secure the hard earned money of customers but also allow them to save ample amount of time. According to a recent survey based report itâs proved that business who offers online order placement options has low bounce rate of customers. You can also reduce your customers bounce rate by offering them online order placement option via social media.
Add a Personal Touch
If you want to build a solid relationship with your customer that will last from generation to generation, then you should add a personal touch with your customer over social media. In this way, you will not only maximise your customerâs retention rate but also increase your rate of turnover. Therefore use social media in the best way possible to add a friendly touch with your customers to successfully turn them into customers. Otherwise you might miss a great opportunity to remove the communication gap that drives away customer to rivals.
In the closing, it could be said now that by reading the information shared in the above passage any business could easily enhance their retention rate to maximise their rate of turnover.
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