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Is Cloud Phone Service Future of Business Communication?

Published on 30 June 15
Is Cloud Phone Service Future of Business Communication? - Image 1

Besides investment and deft human capitals, today’s entrepreneurs need one more thing. Yes the right technology and the right blend of tools. The discourse of technology can’t escape the chapter of communication technology, and which would again be an injustice of kind if it remains devoid of cloud phone services or cloud based phone system. Forget about setting up a good communication platform. Today, in the era of plug-n-play, no one likes to have clumsy PBX machine that asks for operator. Cloud telephony solution has transcended the barrier of space and time. Now you can establish offices at far off places based on the demand of your business and customers and manage business operations with cloud-enabled PBX Business Phone System that keeps everyone glued.

VoIP phone system has been helping business and with the help of cloud hosting PBX IP phone system, entrepreneurs can cut down the cost of communication as no physical or tangible hardware investment is needed. Now-a-days VoIP, PBX, Cloud hosting and IP phone systems have been the most thought out options that businesses are availing. So, let’s look at the major difference that has made them unprecedented.

Traditional PBX vs. Cloud Based IPPBX

Device and subscription is costly and all that is required is upfront. Means without experiencing the benefit you shell out money. It might work, and may not. However, with cloud telephony in place, you are not asked to make any colossal investment. Just choose the features that you need and pay for the service based that consumption level. If it goes down, pay less, and if goes up, pay more. As the payment is done in monthly or annual subscription mode, you have nothing to worry in terms of investment. Thus no Logistics along with Server Room required to make cloud phone services work. Business scalability that used to come with increase in business prospect and customer base would also not be an expensive affair. Scalability is affordable.

Forges Better Customer Relation

Business Phone Service based on Cloud technology is highly responsive. The service also remains available to the end users when they want and where they want. Thus, staffs and departments can have real time access to business critical information that they need to increase customer acquisition and improve customer experience. It facilities a friendly platform to manage volume of calls required to keep different departments operational. Availability of affordable cloud-based contact center services have inspired businesses to set up their own call centers or contact centers to help their customers.

Business Management with CRM Integration

Today’s cloud phone services can easy sync with on-premise or cloud-based CRM solution. Thus, businesses can efficiently serve to their callers. They don’t have to think of acquiring different hardware or software tools to route calls, forward calls, queue them further to ensure speedy resolution. Agents can get right information at the right time. So, as a small business, you will never look to lose a single customer. Integration and deployment services are available with most leading vendors.

This blog is listed under Cloud Computing and Telecommunications Community

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