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Japanese Remote technical support engineer

Location Dalian, China
Posted 02-March-2018
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Job - Japanese Remote technical support engineer in Dalian

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Location Dalian, Liaoning, China Salary TBD Job type Job Reference Posted on 27 Feb 2018


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About the Role:

CSS CDC Customer Support & Services Customer Delivery Center (Dalian) CSS CDC Customer Support & Service Delivery Center Dalian was founded in March 2005 which has successfully implemented both across-product line integration and parallel-network operation creating a brand new customer support and service team whose total staff represents more than 1000 employees. It provides remote and online tech-support services in Mandarin, Cantonese, Japanese and Korean for Chinese mainland, Hong Kong, Taiwan, Japan and Korea etc. covering HP entire series in commercial and consumer product lines including the aftersales tech-support for desktop, laptop, printer, mapper and tablet.Job Title: Japanese Remote technical support engineerJD:Technical Support Engineers take calls from customers and initiate the right response to them, positively and professionally.Dealing with a wide range of products and using a powerful information database, you'll provide remote solutions to problems, increasing in complexity along with your experience level.You'll ask questions, probe problems, double-check what has and has not been done, and explain what to do in such a way that non-technical users can understand what action to take.Qualification・JLPT N1~, fluent in JapaneseDiploma above・Broad technology knowledge (Operating systems, Hardware)・Familiar with office・Be able and willing to take night shift・Accuracy, Well-organized personal manner・Excellent interpersonal skills and Clear communication skills・Ability to study/work independently・Excellent and Confident telephone manner・proactive and positive attitude

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