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Site Support Engineer IT

Location Carolina Beach, United States
Posted 21-July-2018
Description
Country:

United States

Work Location:

Newton

State:

North Carolina

Advertising End Date:

Not Specified

Job Type:

Regular

About The Opportunity

What youll do
Role Purpose
Ensure that daily operations of the site are supported by efficient and robust IT support

Key Responsibilities

Incident / Request ticket resolution to SLA through global Service Desk

Maintain KB articles as relevant to ticket resolution and research completed

Operating local infrastructure in line with global standards and incooperation with global support teams

Operation of local site in line with ITCC

Upgrading infrastructure in line with global standards on life cycle management and in cooperation with global support teams

Training end users in internal standards global ways of working

Training end users in security awareness

Maintain 100% compliance with Software licensing at supported location/locations

Administration of logon accounts where automated provisioning processes do not exist

Management of applications / equipment not under global support process

Local data backup and recovery process

Local operational costs management, such as telephony, maintenance contracts

Refer any request for IT products that fall outside of defined standards to IT Manager and assist with request process into Build Function hopper process

About you

Required Qualifications:

Relevant Degree or Equivalent Experience

Minimum of 1 year IT Support experience in a Global Manufacturing Environment

Preferred Qualifications:

Certifications in the products used within Driveline

Experience working in a multi-country user support model

Experience working with ITIL transition management

Key Responsibilities

Not Specified

About Us

About Us
GKN is a global engineering business. We design, manufacture and service systems and components for most of the worlds leading aircraft, vehicle and machinery manufacturers. We are continuously evolving, pioneering new technologies and reinventing existing ones, stretching ourselves to better in everything we do. GKN operates three divisions: GKN Aerospace, GKN Driveline and GKN Powder Metallurgy employing 56,000 people in more than 30 countries.
GKN Driveline is the market leader in the development and delivery of contemporary and electrified driveline systems and solutions. With a comprehensive global footprint, we design, develop, manufacture and integrate an extensive range of driveline technologies for over 90% of the worlds automotive manufacturers.

Diversity and Inclusion

As a global engineering company, innovation is what differentiates us from our competitors and is central to our success.
A balance of cultures, ethnicities and genders help bring new ideas and creativity to GKN. We need people of different backgrounds, with different skills and perspectives to spark originality, imagination and creativeness in our teams around the world.
GKN is an equal opportunity employer.
We treat all our employees and applicants fairly and are committed to ensuring that there is no discrimination or harassment against any employee or qualified applicant on the grounds of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status or any other characteristic protected by law.

Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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