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Senior Service Manager

Location Sunnyvale, CA, United States
Posted 21-July-2018
What you'll do

The Walmart eCommerce team is rapidly innovating to evolve and define the future state of shopping.. Explore our career enhancing job opening!
We are seeking someone that can analyze availability impacting our world class websites incidents and problems to determine ways to improve our customer journey availability. Establish measures and reporting capabilities that provide meaningful site availability metrics.
Programming and scripting skills to create Service Now and Tableau dashboards as required. You should be able to slice and dice Incident/Problem data to develop trending and analysis reports to help our partners identify hot spots needing attention.

Minimum Qualifications

Bachelors degree in Computer Science, Information Technology, or related field.
35 Years Experience working in Problem or Service Management
Excellent verbal and written communications
Experience working closely with cross-functional teams to identify causal factors
Working knowledge of incident tracking tools such as Jira, ServiceNow, Remedy, etc.
Strong analytic/diagnostic skills and attention to detail
Experience working in ecommerce, problem management, or Site Reliability


Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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