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Technology Innovation Manager -Customer Experience Circa. HK800K-1Mp.a

Location Hong Kong, Hong Kong
Posted 12-September-2018
Technology Innovation Manager -Customer Experience (Circa. HK$800K-1Mp.a
[Description] As a Technology Innovation Manager -Customer Experience, you will be responsible for:

Leading a team of Customer Experience Analyst and Manager in deploying new technology for an outstanding mall experience
Launching customer relationship management (CRM) platform, mobile apps , WeChat integration app, and digital marketing campaigns for better online-to-offline (O2O) experience Identifying and implementing digital initiatives for enriching shopper’s experience in mall
Implementation system to perform analysis on customer behavior, foot traffic and etc to gather in-depth shopper behavior measurements Working collaboratively with various business units and external consultants to ensure quality and timely delivery of digital projects
Keeping up with emerging technologies and industry trends to recommend adoption to top management for further achieving business growth objectives
You have to satisfy the following criteria to qualify for the role:

Degree holder in Marketing, Information Technology or equivalen
10+ years of experience in the User Experience Development field with IT experience
Experience in handling User Experience activities for both Hong Kong and Mainland China would be an advantage
A sharp, innovation team player with good leadership and analytical skills; detail-minded, organized, committed and reliable
Fluent spoken and written English and Chinese (Cantonese & Mandarin)
Salary details
USD 100000.00 to USD 120000.00

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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