*Urgent* Service Desk [RN-M] [Description] Job responsibilities
To provide accessible, timely, effective, efficient and professional quality service to resolve problems and improve customer satisfaction Prompt response to queries via voicemail / email / fax. Accurate assessment/ resolution of problems; provide first level support to troubleshoot and solve technical problems. Regular updates for follow up actions & problem status; escalation of problems to second level when required Work with Team Lead to feedback and / or improve processes Working hours: 12 hours shift/ Staggered Shift depend on project
Minimum Diploma in IT or relevant discipline. Minimum 1 year of relevant working experience.