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Urgent Service Desk RN-M

Location Singapore, Singapore
Posted 21-September-2018
Description
*Urgent* Service Desk [RN-M]
[Description] Job responsibilities

To provide accessible, timely, effective, efficient and professional quality service to resolve problems and improve customer satisfaction
Prompt response to queries via voicemail / email / fax.
Accurate assessment/ resolution of problems; provide first level support to troubleshoot and solve technical problems.
Regular updates for follow up actions & problem status; escalation of problems to second level when required
Work with Team Lead to feedback and / or improve processes
Working hours: 12 hours shift/ Staggered Shift depend on project

Requirements:-

Minimum Diploma in IT or relevant discipline.
Minimum 1 year of relevant working experience.
Salary details
USD 40000.00

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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