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Operations Technician II

Location Apopka, United States
Posted 02-November-2018
Kforce has a client seeking an Operations Technician II in Apopka, Florida (FL).

Ensure services conform to customer mandated SLAs for latency, packet loss, jitter and throughput
Manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages and professional interaction skills with customers and management
Effectively manage multiple issues simultaneously through effective work prioritization

Minimum of 3+ years of experience with Ethernet, VPLS, IP, MPLS, Frame Relay and ATM
Preferred Cisco CCNA, CCNP certifications, Juniper or ALU data networking equivalent
Ability to test using standard protocols, as well as Iperf and Brix platforms
Demonstrated ability to make sound decisions and logical thinking when under pressure
Demonstrated ability to train, coach and develop technical skill set of shift technicians
Ability to interface in a professional manner with management and customer is essential
Flexibility about work levels and shift accommodation is imperative

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Awards & Accolades for MyTechLogy
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Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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