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IT Specialist Executive and VIP focus

Location Hong Kong, Hong Kong
Posted 13-November-2018
IT Specialist (Executive and VIP focus)
[Description] Responsibilities:

Experience supporting / managing Webcasting or Townhalls
Communicates with other IS and Business partners to define and provide solutions to moderately complex infrastructure problems
Provides platform support through strong knowledge of tools, techniques and technical expertise
Keeps current on supported technology platform, and availability of new technology and applies these to new solutions
Provides technical expertise and support for infrastructure integration efforts in technology platform projects
Maintain and monitor platform to meet availability as defined by Service Level Agreements (SLAs)
Acts as liaison between internal customers and outside service providers/vendors
Often deals with exceptions or unusual problems and circumstances
Brings forward recommendations for improvements in technology platform
Is a resource of technical information to help others solve problems
Investigates and solves problems in a multi-vendor environment
Collaborate with stakeholder to identify risk and impact of technology platform changes

5+ years in a similar position and specific experience providing VIP & Executive client support
Strong knowledge of Core Desktop (both MAC iOS and Wintel) & Infrastructure Technologies:
Microsoft Office (all versions), IBM Lotus Notes (all versions), Blackberry BES Server, Active Directory Services (Groups, and OUs), TCP/IP, Citrix, Cisco VPN, Symantec Anti-virus solutions, Mobile Iron Administration, BES Administration, Blackberry Desktop Manager, LAN/WAN Technologies, exposure to Avaya IP Telephony & Avaya Messaging Administration and strong knowledge of Dell and all Apple hardware
Comprehensive understanding of various mobile devices and related mobile applications, including RIM and Apple
Experience implementing and/or supporting VOIP (Avaya); Blackberry (BES); and Video (Tandberg) environments
Knowledge of emerging technologies and vendor landscape; ability to quickly comprehend the functions and capabilities of new technologies
Experience in supporting and troubleshooting Dell & MAC Notebooks and Desktops
Experience supporting A/V equipment in a high volume conference room setting
Core understanding VPN, wireless & security practices
Must be able to troubleshoot or escalate complex problems encountered during installing, testing or monitoring where the application of new technical procedures need to be created and performed
Must be able to recommend complex solutions to problems and follow through to resolution, as well as implement resolution that has been developed
Must have excellent customer service skills and strong sense of urgency.
May be required to travel with Executive team
Salary details
USD 40000.00 to USD 70000.00

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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