Solugenix is a professional staffing and IT consulting firm, committed to meeting the needs of its candidates and clients. When you join Solugenix, you join the longest serving independent IT consulting firm in the nation, distinguished by a history of industry innovation.Long before they were commonplace, our pioneering systems became the DNA of todays technologies. From firsts in cell phone billing systems, to web-based mapping and routing solutions, to fast food help desks, Solugenix drives IT solutions around the world.
At Solugenix, you become part of an expert team making a difference by delivering value for some of the worlds largest firms in finance, medical device, pharmaceutical, consumer packaged goods industries and more. Join Solugenix today and become part of an established team poised to continue creating innovations for the future of our world!
Job Title:Sr.Application Support OnSite/Offshore Coordinator Location:Irvine, CA Duration:Long Term Shift:2nd shiftMon to Fri 03:00pm to 11:30 PM
At least 6 years of experience in IT industry and at least 3 years of experience providing L1/L2 applicationsupport for multiple complex high availability applicationsMust have prior experience working with Offshore teams in Onsite/Offshore engagementsMust have excellent verbal, and written communication skills, including the ability to create informativereports, as well as comprehensive and accurate documentationAt least 2 years of experience with UNIX and SQL1+ years of support experience in Informatica or any other ETL toolsAt least 3+ years of experience with Service Management and Ticketing tools (Remedy, Service Now)Familiarity with ITIL (Incident Management, Change Management, Problem Management)Excellent analytical, problem solving and troubleshooting skillsPositive attitude and ability to work in a team environment are mustComfortable working directly with end usersAbility to work independently without close supervision and demonstrated time management skillsAbility to work on multiple projects simultaneously while adhering to tight schedulesCompetence in current Microsoft Office products (Excel, Word, PowerPoint)Prior experience in Financial/Investment industry is a major plusPrior experience in supporting RPA tools will be a major plusExperience with monitoring tools Splunk, AppDynamics, etc. is a plusAutosys/Batch support experience is a big plus
Responsibilities and Duties:
The Application Support Analyst is primarily responsible for supportingAutosys batch jobs, multiple complex high availability business applications and highly demanding business usersTroubleshoot complex issues, manage critical incidents and bridgecallsBe the single point of contact for the offshore resources, and provide both technical and functionalguidance to the teamContribute towards process improvements, maintain knowledge baseand documentationWork closely with both Onsite and Offshore management and assist in the formulation of processes andbest practicesEnsure the support tickets are addressed in a timely mannerParticipate in Shift Transition meetings and provide handoff to the next shift
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