MyPage is a personalized page based on your interests.The page is customized to help you to find content that matters you the most.


I'm not curious

senior manager technical operations in hyderabad

Location India, India
Posted 15-November-2018
Description
senior manager technical operations in hyderabad
[Description] ?Main function of the shared services unit (SSU) in India
Organization and management of the process of responding to requests concerning
use of IT for educational purposes in the following areas:
? WEB applications (i. e. completing application forms on WEB sites)
? Students Data Base
? Financial Systems (Agresso)
? Sales Force Applications
The structure and size of the unit will depend on the number of requests and the
time required to respond (and fix) to each request via telephone or email.
The Center specialists must be able to either correctly respond to the request or
redirect it to the competent colleague.
Qualification requirements for the role of SSU Head
? Education: higher technical (IT/ computational math & cybernetics preferable)
? Experience: at least 5 years in managing client support center (50 employees
minimum)
? Skills & Knowledge:
o Knowledge of web systems technology, including communication services
o Ability to organize ordering and dispatching requests
o Ability to organize work of the "service desk"

Benefits
?Leading European MNC based at Hyderabad

skills
?"L1 Support"
"Tech Support"
"Operations"
qualification
?Main function of the shared services unit (SSU) in India
Organization and management of the process of responding to requests concerning
use of IT for educational purposes in the following areas:
? WEB applications (i. e. completing application forms on WEB sites)
? Students Data Base
? Financial Systems (Agresso)
? Sales Force Applications
The structure and size of the unit will depend on the number of requests and the
time required to respond (and fix) to each request via telephone or email.
The Center specialists must be able to either correctly respond to the request or
redirect it to the competent colleague.
Qualification requirements for the role of SSU Head
? Education: higher technical (IT/ computational math & cybernetics preferable)
? Experience: at least 5 years in managing client support center (50 employees
minimum)
? Skills & Knowledge:
o Knowledge of web systems technology, including communication services
o Ability to organize ordering and dispatching requests
o Ability to organize work of the "service desk"
Salary details
USD 30000.00

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
Hidden Image Url

Back to Top