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Client Support Engineer

Location Hong Kong, Hong Kong
Posted 17-October-2018
Client Support Engineer
[Description] Join a leading financial services solutions firm looking for a Client Support Engineer to join their team. The ideal candidate should have 2 - 5 years of experience, have strong knowledge in FIX, clear understanding of escalation pathways, have excellent communication skills in English, and also have strong troubleshooting skills. This opportunity offers a very friendly working environment with strong pathways for career growth.


Work with business (Traders) as first line of technical contact, and to understand and analyse the relayed problems and work towards finding a solution.
Solve trade related issues via FIX protocol
Incident Management resolution process
Escalate issues on priority basis
Proactive in monitoring and management of business-critical systems, legacy applications.

Required Skills:

FIX Protocol
Some sort of scripting (could be shell, batch, powershell etc)
Excellent communication skills in English
Salary details
USD 40000.00 to USD 70000.00

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