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Head of Digital Interaction APAC

Location Singapore, Singapore
Posted 20-October-2018
Description
Head of Digital Interaction (APAC)
[Description] You will be responsible for promoting the group's platforms under your umbrella to customers/other entities.

The platforms include digital marketing solutions based on Adobe marketing suites, web and mobile platforms, internal social media platforms and intranet, digital experience design, digital marketing analytics and digital integration services.

Key Responsibilities:

Develop cost-effective IT digital services that contribute to the overall technology services portfolio
Ensure the coordination, tracking and handover of individual to standardised services and contribute to the portfolio management for new, existing and decommissioning services
Coordinate, monitor, steer and continuously improve the services according to the service life cycle management
Liaise with technical experts, delivery experts or respective service providers to ensure the services are balanced between both standard solutions and customer needs
Drive resolution of business issues and ensure customer satisfaction, quality, cost efficiency, stability and technical performance
Assume full responsibility for budget, quality and timely delivery of output and costs for own area of responsibility
Communicate actively, ensuring proactive information and guide employees through change initiatives
To succeed in this Head of Digital Interaction (APAC) role, you should have strong knowledge of digital applications design and experience in client-facing disciplines.

Key Requirements:

Strong operational knowledge of digital applications design and implementation (web/mobile)
Possess strong project and process management, consulting, organisational transformation and change management skills
Relevant work experience in client-facing disciplines
Relevant work experience in an international environment
Process and project management and ITIL/SDLC training and/or certification desirable
Experience with Adobe Marketing Suite is a plus as well as any market knowledge in this field
Salary details
USD 80000.00 to USD 150000.00

 
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