FLSA Status: Non - Exempt, Full Time, Regular Summary: TheHelp Desk Support Specialist, Juniorprovides technical assistance and support related to computer systems, hardware, andor software as a member of the Enterprise Service Desk Team. Essential Duties and Responsibilities:(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position)
Documents all contacts within the enterprise ticketing system
Maintains documentation of problems and meets Service Level Agreement Requirements for calls answered and resolved
Helps provide technical assistance and support for Workflow Management services
Monitors and supports ticket workflows
Reviews, assigns, reconciles and supports the management of tickets throughout their lifecycle
Helps coordinate with IT service providers and communicates outages and plans for recovery Non-Essential Duties: Other duties as assigned Supervisory Responsibilities: NONE Minimum Qualifications:(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
High School and 5 yearsORBachelors degree and 1 year of Help Desk
IAT I: A CE, CNNA Security, Network CE, SSCP required Knowledge, Skills and Abilities:
Customer service skills
Problem solving skills
Ability to work in a high paced environment Diversity: Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift andor move up to 25 pounds. Specific vision abilities required by this job include close vision. Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise. Chenega Corporation and family of companies is an EOE. Equal Opportunity Employer MinoritiesWomenVeteransDisabledSexual OrientationGender Identity Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program. Organization: NJVC Title: Jr, Help Desk Support Spec
Location: Missouri-St. Louis Requisition ID: **********