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Audio Visual Engineer - Leading MNC 5 days Ubi

Location Singapore, Singapore
Posted 02-January-2019
Description
Audio Visual Engineer - Leading MNC / 5 days / Ubi
[Description]

Perform onsite fault diagnosis and coordinate and liaise with product suppliers to resolve technical product issues related to video conferencing and audio-visual integrated solutions
Perform offsite fault diagnosis to confirm the fault with support from product suppliers and liaise with operations for Return Materials Authorisation (RMA) cases
Provide 24-hour standby telephone services (on rotational basis), in line with service commitment to customers at all times
Prepare and submit timely, intelligible and accurate service reports, detailing steps of diagnosis and remedy action
Maintain an updated individual fault record of assigned tickets and prescribed next action
Escalate technical issues to manufacturer when the complexity of issue(s) exceed(s) the individual’s capacity; approach internal specialists for technical advice when needed
Provide technical advice and Engineering support to customers
Preventive Maintenance
Prepare preventive maintenance checklist prior to onsite visit
Undertake reliable scheduled preventive maintenance and corrective actions on customers’ equipment
Submit accurate and detailed service forms and preventive maintenance checklists to Customer Service Officer on a daily basis
Escalate technical issues to manufacturer when the complexity of issue exceeds the individual’s capacity; approach internal specialists for technical advice when needed
Commissioning and Engineering Support
Be part of the Commissioning Team, as and when required, to ensure effective transfer of technical knowledge to provide Post-Sales services to the customer
Analyse tasks, resolve problems encountered and provide feedback and suggestions to superiors for future enhancement and knowledge sharing with the Post-Sales team
Provide Engineering Support for Paid Services Sales, including the provision of standby support services, fault diagnosis and repair services.
Provide Pre-sales support for Services Sales, including the conduct of site surveys to assess for contract renewal and new contracts, and tallying the goods/ equipment specified in the Bill of Materials (BOM) against those found onsite

Requirements

Min 2 years of relevant experience
No experience but with relevant studies are welcome to apply
Be able to work well in a team
Positive attitude, flexible, open mindset, customer-focused mindset
Able to work under pressure to meet tight deadlines, occasionally able to work on Public Holidays/ Weekends/ Overtime
Experience in professional audio products (e.g. mixer, speaker systems, audio processing)
Knowledge of at least one of basic programming (e.g. Extron, Creston, AMX)
Programming and configuration of DSP (e.g. BIAMP, Clear-One, QSC)
Knowledge of at least one digital audio protocol (e.g. Dante, Cobranet, AVB)
Audio cable termination knowledge
Basic knowledge of video equipment (e.g. TV, projector)
Basic computer networking
Basic knowledge of video cables and connectors (e.g. HDMI cable, VGA cable, SDI cable,)
Basic knowledge of video equipment (e.g. TV, projector)
Basic knowledge of video signal (e.g. aspect ratio)
Knowledge of at least one digital video protocol (e.g. H.264, H.323, MPEG, EDID)
Graphic knowledge (e.g. RGB colours, YUV, sub-sampling)
Configuration of video wall, streaming system, digital signage system
Audio cable termination knowledge
Salary details
USD 40000.00

 
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Winner of
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Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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