Should have 4-7 years of experience on Cisco Voice platform. Should have work experience on CUCM/UCCE/UCCH/CVP platforms Should be ready to work in 24/7 business support environment Experience in Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. Cisco ICM/CCMP/CVP/CUIC & troubleshooting. Scripting for call flow change or Holiday request. Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process. Hands on Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco IPCC Express, Cisco Voice Gateway, Cisco IPT and Nice Logger. Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices. Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signaling.
Salary: INR 8,00,000 - 18,00,000 P.A.
Industry: IT-Software / Software Services
Functional Area: IT Software - Application Programming , Maintenance
Role:Technical Support Engineer
Employment Type: Permanent Job, Full Time
Desired Candidate Profile Please refer to the Job description above
UG: Any Graduate - Any Specialization
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required
Serviont Global solutions Limited
Servion is a Leader in Customer Engagement Solutions - With over 600+ Customers and 1000+ Installations in more than 60 countries, Servion's products and solutions handle more than 10 billion voice / fax / ACD / Web / e-mail interactions per year, Servion takes a consulting-led approach to optimize customer interaction for its clients, drawing from a proven combination of seasoned contact optimization experience, business acumen and broad Contact Center technology knowledge. We offer Contact Center, Web and Speech-Enabled Self-Service applications with Professional Services, Premise and Cloud Services, CRM Integration, Managed Services and Unified Communications. For more information about Servion, take a tour of our products and services at http://servion.com/
Acqueon is a subsidiary of Servion and more information about it can be found at http://www.acqueon.com/