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Help Desk Technician

Location Columbus, United States
Posted 08-January-2019
Job Description


Primary Function:
Under general supervision, provide technical software, hardware, and network problem resolution to clients. The Help Desk Technician receives and responds to customer inquiries and requests for technical assistance via the help desk management system.

Qualified candidate must have great customer service skills and able to work with wide range of personalities. This position requires the candidate to provide phone support and to travel around to various clients. The candidate must have great communication skills, over the phone or otherwise. Must be able to effectively perform root cause analysis, troubleshoot a wide variety of issues and document resolution methods when necessary.

The candidate chosen for this position will be required to participate in rotating 24/7 on-call schedule to handle customer issues reported after business hours.

Minimum Qualifications:
Must have a minimum of 2 years of consulting support experience. Must have demonstrated strong performance in prior roles, with increasing levels of responsibility and independence. Distinctive problem solving and analytical skills.
Must take ownership until the problem is resolved, be customer service focused, be eager to expand knowledge, take on new challenges, be a self-starter. The qualified candidate will be expected to work independently with minimal supervision.
Advanced knowledge of and troubleshooting skills with Windows client, server operating systems, NAS, Active Directory, Business applications, and Firewalls, is a MUST.
Experience with various utilities such as anti-virus, disk replication, and disk partitioning software.
Experience with troubleshooting network related issues.
Good oral and written communication skills with an ability to write reports, business correspondence, and procedure manuals and effectively present information and respond to question from groups both inside and outside of the department.

Required Skills:
Windows 2003/2008/2012/2016 Server
Windows SBS 2003/2008/2011 Server
Virtualization VMWare/Hyper-V
Active Directory/Group Policy
Exchange Server 2003/2007/2010/2013/2016
Small-Medium Business Applications
Enterprise level Antivirus and Backup Solutions (ESET, Trend Micro, Symantec, AVG, Sophos)
Local Area Network (LAN)
Network Attached Storage (NAS)
Virtual Private Network (VPN)
Cisco Routing and Networking
Wireless/Remote Access
Network printers
Windows 2000/XP/Vista/Win 7, Win 8, Win 8.1, Win 10
Mac OS X Operating Systems
Microsoft Office 2003/2007/2010/2013/2016
Workstation troubleshooting (DHCP issues, printer issues, file share permissions, Virus removal)
Smartphones (Blackberry, iPhone, Andriod)

Responsibilities Include:
Network Discovery, Assessments, and Written Analysis
Setup, configuration, and maintenance of Windows Servers
Implementation of Hosted Exchange E-mail services
Support Windows Servers & Active Directory
Physical to Virtual Migrations, support, and maintenance
Setup, configuration, and maintenance of Local Area Networks
Configuration of Firewalls/Routers
Troubleshoot LAN/WAN connectivity issues
Troubleshoot Internet connectivity problems
Virus and spyware detection and removal
Desktop support for multiple users in multiple locations
Configuration of iPhone, Android & Blackberry
Install and set up network printers
Outlook and E-mails
Microsoft Office Suite

Not Required but Preferred Skills:
Linux Operating Systems
Associate/Bachelor Degree

Physical Demands and Work Environment:
Physical Demands: While performing the duties of this job, the employee is occasionally required to walk, stand/sit; use hands to finger, handle or feel objects or controls; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision and the ability to adjust focus.

Position will be Salary/Negotiable based on experience
Only local candidates will be considered as no relocation or per diem is available.
Candidates must be able to successfully pass a background check and drug screen.

Company Description AhelioTech's goal has always been to make outsourcing IT support services easy and affordable for small and medium size businesses. Since it's inception, AhelioTech has helped hundreds of companies optimize the value they receive from technology resources.

Today, we have a team of Full time employees who have the business and technical experience it takes to help you accomplish your goals. We aren't just a technology company, we're expert IT consultants. This means we not only help solve technology problems, we assess our clients' business environments and IT needs in order to propose optimized solutions. We use a flexible and simple consultative approach that will allow you to make an informed decision on the right solution for your specific situation.

AhelioTech helps growing businesses identify, evaluate, and implement solutions that use new and existing technology & resources that improve operational efficiency and increase revenue. Our focus is on your success and the value that our solutions provide, allowing you to focus on your business and customers.

Reputation Statement and Core Competencies
AhelioTech commits to provide affordable technology products and services without compromising quality to meet your unique technology requirements. We have been building a company that is healthy, well positioned in the market and continually poises long-term goals with effective short-term performance.

Built upon a foundation of trust, AhelioTech clients believe they are appreciated through our honest and consistent effort to outperform our all levels.

Some of our areas of expertise include:

Network Development & Management
VoIP Telephone Systems
Network Virtualization
Local 24/7 Support
Data/Database Development Services
On & Off Site Backup Solutions
Telephone & Internet Solutions
Server Solutions
PC & Network Managed Services
Cloud Computing
Remote Access Solutions
Website Development & Management
VPN Access
Email & Web Hosting

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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