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Head of Midrange Service Operations

Location Pune, India
Posted 08-January-2019
The Head of Service Operations works as part of a global team who are collectively accountable for the delivery of all support services offered by Midrange Operations Production Operations Barclays IT Command and Control centre, providing, Event Management, Incident Management, Problem Management, Change Management and Batch Processing Management to underpin Technology managed infrastructure (HPNS, AS400 and VMS) and applications

The Service Operations Manager is responsible for managing workflow and providing technical SME (Subject Matter Expert) capability across a global shift in multiple global locations.

Working in shifts may be needed

Carry out PD responsibilities and day to day line management duties for a team of multi-skilled Infrastructure technicians.

Your Role

Infrastructure Delivery

Delivery of Midrange Products and Utilities including MQ, Multibatch and Connect Direct / NDM

The implementation of simple and moderately complex changes.

Lead and drive solutions/procedures that meets the requirements and are compliant to Barclays Standards

Support Junior Team members on advising and recommending complex technical issues

Infrastructure Maintenance

Maintain or enhance systems infrastructure components and services to ensure that infrastructure is in vendor supported and standards compliant state.

Service Support

React quickly and as necessary to systems errors and service problems to minimize downtime and restore service.

Attend incident resolution calls and be able to clearly articulate basic technical issues as seen on the systems, understand the actions required, perform the actions and then report back on the outcomes.

identification of root cause and implementation of permanent fix.

The team is operating a follow the sun support model, but there is a requirement to operate as part of an out of hours callout rota at the weekend delivering both planned change activity and/or resolving high severity incidents across the Midrange Estate.

Be on Management Escalation rota

Essential Skills

Proficiency in Tandem Infrastructure Platform

Proficiency in doing Disaster Recovery on Tandem

Proficient knowledge in TACL Scripting, Tandem utilities (Spooler, Peruse, FUP, SCF, DSAP/DCOM, Batchcom), Teamtalk or any other emulator.

Strong knowledge of TMF, RDF, Pathway, MQ (On Tandem), Connect Direct or NDM (On Tandem)

Networking and Communications: Examples: TCP/IP

Operating Systems: Guardian, OSS

Scheduling Toolset: preferably Multibatch & Event Timer

Encryption Toolsets: preferably Comforte

Desirable Skills

A good understanding of:

TACL Scripting

Exposure to Base24 or ATLAS software

About Us

Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US. Our goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns.

For further information on EVP, please click on the link below

Risk and Control Objective

All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Your Application

To be considered for this role, click on the apply button now. & enter the Job ID.

Barclays Values & Diversity

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager. We are an equal opportunity employer and we are opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

*Barclays recently announced the creation of a new world-class campus at Gera Commerzone located in Kharadi. All Pune based roles will eventually start to move to this new campus starting September 2019. In the run up to that, during the course of 2018, there may be transitory movements of some roles to other temporary sites. Please speak with your recruiter about the specific location plans for your role.
Min 2 to 3 Years.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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