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Jr, Help Desk Support Spec

Location Springfield, United States
Posted 09-January-2019
Description

NJVC

Company Job Title:
Jr, Help Desk Support Spec

Clearance:
TSSCI

Location:
Springfield, VA

Reports To:
Program Manager

FLSA Status:
Non - Exempt, Full Time, Regular
Summary:
The Help Desk Support Specialist, Junior provides technical assistance and support related to computer systems, hardware, andor software as a member of the Enterprise Service Desk Team.
Essential Duties and Responsibilities:(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position)

Documents all contacts within the enterprise ticketing system

Maintains documentation of problems and meets Service Level Agreement Requirements for calls answered and resolved

Helps provide technical assistance and support for Workflow Management services

Monitors and supports ticket workflows

Reviews, assigns, reconciles and supports the management of tickets throughout their lifecycle

Helps coordinate with IT service providers and communicates outages and plans for recovery
Non-Essential Duties:
Other duties as assigned
Supervisory Responsibilities:
NONE
Minimum Qualifications:(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

High School and 5 yearsORBachelors degree and 1 year of Help Desk

TSSCI Required

IAT I: A CE, CNNA Security, Network CE, SSCP required
Knowledge, Skills and Abilities:

Customer service skills

Problem solving skills

Ability to work in a high paced environment
Diversity:
Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics:
Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift andor move up to 25 pounds. Specific vision abilities required by this job include close vision.
Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.

During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer MinoritiesWomenVeteransDisabledSexual OrientationGender Identity
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program.
Organization: NJVC
Title: Jr, Help Desk Support Spec

Location: Virginia-Springfield
Requisition ID: **********

 
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