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Manager, Country Technology Management

Location Hong Kong, Guyana
Posted 09-January-2019
About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

The Manager, CTM (Wealth Management and Private Banking) is the one Technology face and voice to Wealth Management and Private Banking (PvB) Client (HK)both in the eyes of Retail and Private Banking management and the technology community. As a business partner, the post takes primary ownership in country business engagement and communication to influence and drive future technology agenda for country in alignment with Group Technology strategy.

1. In representing Hong Kong Retail Business, Wealth Management and Private Banking to GT, the post shall be seen as a customer. Responsibilities include:
a) Service Improvements
b) Risk Management
c) Change Management
d) Projects:
i. Ensure they are receiving adequate attention from SD and TS and ensure GT are aware of key business schedule expectations;
ii. Use country business networking to help System Development teams (SD) and Project Management Office (PMO) with any up-front project initiation work, understanding high-level business requirements and filtering of demand as necessary;
iii. Where necessary, assist SD to ensure that business requirements are represented in Group initiatives, that country priorities and requirements are represented in Group Technology investment decisions and that budget/cost allocation methodologies fairly reflect country views.
iv. Engage all levels of Group IT matrix for issue escalation processes as appropriate;

2. In representing Group IT to Hong Kong Wealth Management and Private Banking Business, the post shall be seen as a Technology ambassador to Wealth Management and Private Banking and advocate for change. Responsibilities as such will be largely the reciprocal of the above and include:

a) Ambassador: Full Group IT representation in Wealth Management and Private Banking, noting that each Group IT group bears full accountability for provision of respective Group IT services to the business.
b) Problem/Incident Management: For incidents having significant business impact, support the problem/incident management process which is owned by TS. This will mainly involve the communication/escalation to business management of service impact, recovery process, root cause, and mitigating actions, and communication back to TS and SD of business concerns.
c) Forums: Suitable executive forum representation of Group IT, such as CB BORF and major initiative in Wealth Management. The post will facilitate/coordinate business-facing forums by involving the relevant SD and TS personnel.
d) Risk: Ensure that country exposure to each form of technology risk is understood and managed. Ensure regulator and external audit 2-way communication, submission requirements and reporting needs are met by Group IT to address any such legal and compliance expectations.
e) Governance: Provide Wealth Management and Private Banking technology governance and participate and lead forums to address service, risk, and quality, and communicate initiatives and improvements;

Our Ideal Candidate

Excellent communication and influencing skills
Service management skills and techniques

Business knowledge - Retail Banking and Wealth Management products
People and change management

Apply now to join the Bank for those with big career ambitions.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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