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Windows and Devices Group

Location Bengaluru, India
Posted 10-January-2019
Description
Job Description
Able to think critically and logically under pressure to resolve technical issues.
Able to display a high degree of organization and be able to prioritize tasks effectively
Must have the ability to take initiative and work in a fast-paced high-stress environment while balancing multiple demands, addressing shifting priorities, and maintaining focus.
Seeks out and provides collaboration opportunities with peers and stakeholders to share knowledge and drive resolution.
Demonstrates ability to develop comprehensive descriptions of technical issues.
Passion for resolving customer issues with a demonstrated sense of accountability and a proven record of high customer satisfaction.
Proficiency with Microsoft Office with strengths in Outlook, Word, and Excel is an advantage
Able to create and follow documented process. Seeks and provides feedback on processes.
Demonstrates accurate and logical problem-solving abilities. Shows an advanced level of troubleshooting.
Able to handle and own escalated customer and partner issues throughout the Service Request lifecycle with empathy
High attention to detail with the ability to understand complex process workflows
Expresses the right level of urgency based on customer impact. Demonstrates ability to send timely communications based on Severity/Impact as defined by Microsoft
TECHNICAL SKILLS:
WDG Windows and Devices Group:
Installation configuring & troubleshooting Windows 2000, Windows XP, Windows 2003, Windows Vista and 2008 in standalone and server environment
Good understanding of DNS, DHCP, WINS, TCP/IP, Routing, Antivirus, Firewalls etc.
Strong Experience in System Performance tuning & server hang related issues
Strong Experience in Active Directory Services.
Strong Experience in ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc.

Salary: INR 2,50,000 - 7,50,000 P.A.

Industry: IT-Software / Software Services

Functional Area: IT Software - Application Programming , Maintenance

Role Category:Programming & Design

Role:Software Developer

Employment Type: Permanent Job, Full Time

Desired Candidate Profile Please refer to the Job description above Company Profile:

PIONEER CALLNET TRAINING and PLACEMENT

We are hiring for BPO and non BPO also
Experience
Min 3 to 8 Years.

 
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