Job Description Able to think critically and logically under pressure to resolve technical issues. Able to display a high degree of organization and be able to prioritize tasks effectively Must have the ability to take initiative and work in a fast-paced high-stress environment while balancing multiple demands, addressing shifting priorities, and maintaining focus. Seeks out and provides collaboration opportunities with peers and stakeholders to share knowledge and drive resolution. Demonstrates ability to develop comprehensive descriptions of technical issues. Passion for resolving customer issues with a demonstrated sense of accountability and a proven record of high customer satisfaction. Proficiency with Microsoft Office with strengths in Outlook, Word, and Excel is an advantage Able to create and follow documented process. Seeks and provides feedback on processes. Demonstrates accurate and logical problem-solving abilities. Shows an advanced level of troubleshooting. Able to handle and own escalated customer and partner issues throughout the Service Request lifecycle with empathy High attention to detail with the ability to understand complex process workflows Expresses the right level of urgency based on customer impact. Demonstrates ability to send timely communications based on Severity/Impact as defined by Microsoft TECHNICAL SKILLS: WDG Windows and Devices Group: Installation configuring & troubleshooting Windows 2000, Windows XP, Windows 2003, Windows Vista and 2008 in standalone and server environment Good understanding of DNS, DHCP, WINS, TCP/IP, Routing, Antivirus, Firewalls etc. Strong Experience in System Performance tuning & server hang related issues Strong Experience in Active Directory Services. Strong Experience in ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc.
Salary: INR 2,50,000 - 7,50,000 P.A.
Industry: IT-Software / Software Services
Functional Area: IT Software - Application Programming , Maintenance
Role Category:Programming & Design
Employment Type: Permanent Job, Full Time
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