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Real Time Analyst (Workforce) for QC

Location Quezon City (National Capital Reg), philippines
Posted 11-January-2019
Monitors queue real-time
Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
Assists during downtime
Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions (segments)
Candidate must have completed at least 2 years in college.
With at least 1 year of work experience in the related field from a BPO/Call Center set-up.
Proficient in Microsoft Excel, Business Objects, ACD switch reporting, Blue Pumpkin or IEX, and email systems
Must be amenable to work in GY shift
Verbal and Written Communication
Results Oriented
Performance Management
Data Analysis
Excellent PC skills particularly in MS Excel
Must have Strong computer organizational

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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