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Fraud Specialist

Location Sunnyvale, United States
Posted 11-January-2019
Job Description

What does a great Fraud Specialist II do?

Do you have excellent analytical skills? Do you love research? You will work in a collaborative, dynamic and customer service oriented environment providing exceptional client service and support. We are the front line in Risk mitigation.

As a Fraud Specialist I you can look forward to:

* Reviewing high risk ACH transfers as they occur, verifying accounts or validating customer information upon enrollment. You will protect customer accounts from fraud and work towards minimizing fraud losses for Fiserv and our partners.
* A very inclusive, diverse and talented group of people who enjoy coming to work because everyone contributes to our type of culture- a fun, collaborative, productive, teamwork-driven work environment.
* People who are happy to welcome like-minded, positive and dedicated individuals who produce great work, have a willingness to learn but also to innovate, build or improve processes, and deliver significant contributions to help meet common objectives.

Essential Job Responsibilities:

* Review and decision daily risk monitoring items; affect outbound account verification calls to Partner and external Financial Institutions; stop pending payment and suspend user/account access when necessary
* Conduct manual account registration review; perform risk assessment and linked analysis; cross-train and support other business units as needed; assist with special projects including product enhancement and improving risk processes
* Lead daily work assignments and support or assist Senior Associate/Team Lead when manager is not available. Take ownership of monitoring Service Level Agreements, apply various strategies for getting through the queue or case volume and able to address or obtain answers to questions or concerns from team members
* Collaborate, support and communicate well with individuals outside the team, including management, employees from other departments and locations as well as associates from any and all Financial Institutions

Basic qualifications for consideration:

* 3+ years of experience in the financial service industry or similar environment, such as Customer Service, Operations, or Fraud Prevention.

Preferred qualifications for consideration:

* Possess excellent written and oral communications skills; and Proficient in MS Office Applications; Knowledge and experience of third party data sources, such as Lexus Nexus, Targus, Tran Union TLO, a plus.

Who we are:

Fiserv delivers technology solutions in electronic payments by transforming the user experience in online money movement through ease and innovation, to meet client speed of life.


Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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