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IT Business Implementation Analyst 5

Location Bengaluru, India
Posted 12-January-2019
IT Business Implementation Analyst 5 - 18001JBP

Preferred Qualifications

Detailed Description

Looking for an experienced business systems analyst with Oracle Service Cloud/ Case Management experience. This person will work with stakeholders from multiple lines of business (Global Customer Support, IT App Support and Helpdesk, Renewals Sales, Inside Sales and others) to understand and refine business software requirements. The role will work for the Business Engagement Director and closely with the Business Directors, VPs and PMs and the larger project team.

This person will work side by side with the Business and will work closely with the Business Directors and PMs and the larger project team. In addition, the Business Systems Analyst will:

Write Test Scripts Leveraging a Traceability Matrix for tracking Business Requirements end to end from BRD to UAT.

Drive the work stream clarifying and evaluating software requirements amongst the business, IT and the vendor.

Leverage business and systems expertise to find opportunities to standardize and simplify the solution.

Identify and manage issues, risks, and recommend actions as they pertain to meeting business needs and the software solution.

Leverage his/her business experience and expertise to partner with the LOBs to follow standard SDLC, drive the delivery of the BRDs, FSDs, UATs, Readiness and Implementation

Define and document all use cases, E2E process flows, and business requirements in a timely manner

Identify any key business decisions that will require Executive Management review and approval

Coordinate and Sign Off on all Business related action, issues and risks

Coordinate and Sign off on all BRDs and Functional Specs

Drive UAT signs off and Release Sign Offs

Partner closely with the Service Transition & Support team during the On-boarding and Deployment of the LOB

Write test scripts, conduct call center testing and manage LOB test cycle. Seek and Implement Best Practice throughout the SDLC.

Job Requirements:

Experience with Software project evaluating requirements and delivering solutions for complex business problems. 10years of experience.

Experience working on Oracle Service Cloud technology, a plus. 5years of experience.

Experience writing test cases, working with a Traceability matrix a plus. 5years of experience.

Experience writing and maintaining user documentation; training users. 5years of experience.

Strong Communication Skills.

Proven ability to work with Remote and Global Teams.

BS or MS degree or equivalent experience relevant to functional area is a plus.

Additional Details:

In addition, this individual must have the following experiences:

Experience in Customer Support or Sales Operations a plus.

Experience in IT working on software development projects

Detailed Description and Job Requirements

Assists with analyzing complex business problems to be solved with automated systems.

As part of a software project implementation team, provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user needs. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business specifications. Designs details of automated systems. May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues.

Provide leadership and expertise in evaluating and developing complex business problems, frequently operating at the leading edge of technology. Recommends and justifies major changes to existing automated systems. BS or MS degree or equivalent experience relevant to functional area. Eight or more years of related experience recommended.
Min 10 to 13 Years.

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